2026-09-11

⏱️ Time tracking: flag late entries, choose who sees time

• Soft Close marks late time instead of blocking it. Time logged after a period's grace window still saves, flagged Late, so managers see it without anyone being locked out. It runs alongside Time Tracking Lock — Lock monthly and Soft Close weekly, say. 📚 Time Tracking Lock and Soft Close
• Time Entry Access, role by role. Switch it off and that role no longer sees or logs time: no Time Tracking tab, Time Spent section, time column or card badge. Reports and exports are unaffected. 📚 Roles and permissions

⚙️ Automations that tidy up after you

• Subtasks follow their parents. With Automate New/Done on, completing an item completes its subtasks, and reopening a subtask reopens its parent. A parent completes on its own only once everything under it is done.
• Clear out work that has sat in Done. A new automation trigger acts on items that have been in Done on a board for a set number of hours or days — move them on, or take them off the board.
• Archived boards can be deleted for good, once you type the board's name. Their items stay in their workstreams.

📈 Charts you can trust

• Burndown projections are realistic again. Work added mid-range no longer pushes the projected finish months out, and the current period shows progress so far plus a projected end. 📚 Burn down
• The Tag filter now filters every analytics report, time tracking included. Saved views with a Tag filter will show different numbers, because they were never actually filtered before.
• Flow charts no longer squash into the left edge early in the month.

✨ Also new

• Reorder rows from the keyboard. Tab to the grab handle, Space to pick up, arrows to move, Space to drop — announced to screen readers — on board tables, child items, subtasks, the Knowledge Base and settings lists.
• Tables follow dark themes instead of showing as a bright white block.
• CSV exports are safe to open. A value a spreadsheet would run as a formula is saved as text, so a hostile item title can't run when the file opens. Excel shows the leading apostrophe; Google Sheets hides it.

🎫 Service Desk

• Forwarded replies land on the right ticket. When a colleague forwards a customer's reply to something the desk sent, it joins that ticket instead of opening a duplicate. 📚 Email channels
• Requests staff file for a customer are live immediately — no surprise verification email.
• A new "Converted to ticket" notification, off by default, in everyone's notification settings.
• The email confirmation link no longer hangs on a spinning logo.

🧹 Quality improvements

Loads of small quality improvements — the kind you'd only notice if they were still broken:

• Public request forms no longer go blank as someone types.
• Wide comments scroll instead of being cut off.
• Long Knowledge Base articles scroll inside the page again.
• An article's history always marks the right version as Current.
• The Activity tab loads for items with a very long history.
• Items linked to many GitHub commits no longer slow down edits or lists.
• Large boards now recognise when every item has loaded.
• Pull request checks show one current result per check, as GitHub does.
• Images with very long file names no longer stop attachments updating.
• Relationships and board links work on Jira and Azure DevOps imported items.
• Jira and Azure DevOps syncs now move dependent items' dates.
• New Jira connections verify every update; re-select your project to protect an existing one.
• People invited who sign in with Google or SSO keep their real name.
• Admins can hide installed plugins from a role's menu.
• In new organizations, the Admin role can switch Service Desk on.
• Portal items opened from a shared list show their pictures.
• Replies from staff who raised their own ticket count as the customer's.
• Bounced and spam-flagged ticket emails are marked, and repeat sends stopped.
• Converting an item to a ticket can no longer half-finish.
• Erasing a customer also removes what their emails and form uploads created.
• A picture removed from a form before submitting isn't kept.
• Slack messages containing a blank image now arrive.
• Slack shows quotation marks as typed, not as codes.
• Map links say "workstream"; old links and saved views still work.
• API and MCP: an organization's keys share a limit of 1,000 requests a minute, with HTTP 429 and Retry-After beyond it.
• API and MCP: "folder" names are now "workstream"; the old names keep working until at least 1 October 2026.
• API and MCP: searches say when results were cut short, and large list pages may return fewer rows than requested.
• API and MCP: archiving many items or workstreams in one call works; the permission summary is capped at 5,000 items. 📚 API keys