2026-10-03

In the 16 days since our last note, we shipped to production 63 times and delivered more than 130 new features, improvements and fixes you can see in DevStride. That pace comes from our own build automation: the DevStride plugin for Claude Code plans, builds, reviews and releases our roadmap straight from DevStride. Here are the highlights!

📚 Share and review Knowledge Base articles

Share an article or a whole category with chosen people, teams, or everyone, at the level each needs. Before publishing, reviewers can leave threaded comments on a draft, mention colleagues, and resolve each thread when it is handled.

📚 Share articles and categories · Review comments

🎧 Service Desk replies reach the right customer

• Forwarded emails and messages from shared mailboxes now belong to the real customer, not the group address.
• Staff can choose Change requester to move a ticket to the correct person.
• Replies now start as Reply to customer, so answers are not accidentally kept internal.
• One contact can belong to several customer companies.
• Customer emails link to the request in your support portal.

📚 Change a ticket's requester

📬 Recover support email that never became a ticket

The new Dropped mail tab shows support email that did not become a ticket. Anything held by mistake can be turned into a ticket with one click.

📚 Review dropped mail

🌳 Start child work in the right place

Administrators can turn on Child items inherit their parent's sprint and team. New subtasks can also take their parent's assignee automatically. Export an item's children from its Child Items tab, and add a description while creating an item.

📚 Inherit sprint and team · Assign subtasks automatically

📈 See what finished and what slipped

The Cycle Carry-Forward report compares cycles and shows which work finished, carried forward, or dropped out.

📚 Use Cycle Carry-Forward

💬 Get DevStride notifications in Microsoft Teams

A guided setup connects your Microsoft tenant, installs the app, and sends a test message so you know notifications will arrive.

📚 Set up Microsoft Teams

✨ Smoother everyday work

• Richer attachments: Attach Outlook emails and HTML files to items. Customers can attach videos to support requests.
• Easier finding: Quick search finds archived items, Status filters list every status, and older shared saved views are visible again.
• Accurate exports and filters: Item exports include Status again. The Persona filter works with Show Hierarchy turned on.
• Dependable reminders: Due-date reminders arrive on time in large workspaces, and reminder timing changes save.
• Fewer interruptions: The "new version, please reload" prompt no longer repeats, and the Relationships popup always finishes loading.
• Simpler portal requests: Signed-in portal customers no longer re-enter their details.