Your customers email people, not addresses — the founder who onboarded them, the CSR they trust. Forwarding that mail to your support address used to make the record worse rather than better: the ticket opened in your colleague's name, their covering note stood in as the customer's own words, and the acknowledgement went back to your own employee. Now DevStride reads the original out of the forward and opens the ticket in the customer's name.
On for every organization with a Service Desk email address; nothing to switch on.
2026-08-29
The DevStride Claude Code plugin: plan an architectural roadmap and let it build. Plus Knowledge Base article history with restore, KB tools in the MCP server, and a week of fixes.
2026-09-11
Soft Close flags late time without blocking it, Time Entry Access per role, automations that finish subtasks and clear out old Done work, and burndown charts you can trust — plus a long list of smaller fixes.