Release Notes

2026-08-11

The Knowledge Base arrives — a home for documentation, FAQs, and process notes that don't belong on a work item, kept internal or shared with customers through their portal. Plus the Time Allocation Matrix, which rolls logged time up through your own hierarchy, month by month.

📚 Knowledge Base

The Knowledge Base is a place to house information that doesn't belong on an assignable item — documentation, FAQs, process details. That knowledge outlives any one story, and until now it lived in someone's notes app.

Write an article once, file it in a category, and decide who reads it.

Internal only, or shared with customers. Every article carries an audience. Keep it Internal and only your team ever sees it. Mark it Portal and it appears in the Help center on that customer's company Service Desk portal — the same place they track their requests.
Categories organize it, and control it. Build a tree of categories to give readers something to browse. Mark a category Internal and everything nested beneath it is hidden from customers — the whole section, however deep, including articles you add later. Set it back and everything returns exactly as it was, because nothing is rewritten along the way.
Narrow it to particular customers. A customer-facing article can go to every company, or to specific ones you choose.
Your team sees the whole picture. The Library shows members everything published, internal and customer-facing alike, with a badge marking which is which. One search covers the internal runbook and the customer guide.
It answers questions before they become tickets. When a customer is describing a problem on a request form, matching articles surface right there under "These articles may help." The best support ticket is the one nobody needed to file.
Published means published. Articles get a permanent URL when you publish, and renaming an article never breaks a link you've shared.

📚 Knowledge Base documentation · Write your first article · Who can see an article

Who gets the Knowledge Base

Every member can read it — the Library needs no permission at all. Writing and publishing are gated: grant the Manage knowledge base role template to the people who author your documentation.

📊 Time Allocation Matrix

A new report under Analyze → Analytics → Time that answers a question the others don't: where did the effort actually go?

Instead of slicing logged time by person, it rolls it up through your own hierarchy — your epics, your stories, whatever structure you use — and spreads it across calendar months. Read down the column for how effort divided across your work; read across a row for how one branch moved over time. Subtotals and percentage allocations are computed for you.

You define the rows. Choose which item types to nest and where to look. Change the levels and the same time is re-cut a completely different way.
Built for quarter-end. Capitalization reporting, client billing summaries, and R&D allocation all fall out of the same report.
Export to Excel with every row, proper outlining, and a provenance line recording exactly when the snapshot was taken and over what range — so it's safe to hand to finance.
Save it as a view and re-run it next month with new dates.

📚 Time Allocation Matrix documentation

2026-08-07

Templates arrive: build a reusable tree of workstreams and work items once, then create it anywhere in your map — with values that stay fixed or ask a question each time. Plus six built-in Service Desk reports with CSV export, and list sharing moves from public links to named customer companies behind sign-in.

2026-08-14

Require single sign-on for your whole organization — SSO becomes a policy you can enforce, not just a method you can offer, with guardrails that refuse to let you lock everyone out. Plus a fix for custom fields returning null through the MCP.