DevStride's app has said Status for a while, but the API, SDK, and MCP server still spoke the older word lane under the hood. This release finishes the rename so the developer surface matches the product.
If you only use the app, nothing changes — this is purely a naming update for programmatic access.
status*. laneId → statusId,
laneCollectionId → statusCollectionId, laneRank → statusRank, and the
related service-desk and rank fields follow the same pattern. The
API reference now documents the status
names.create_lane → create_status,
update_lane → update_status, delete_lane_collection →
delete_status_collection, and so on.We didn't hard-break anything. During the migration window:
laneId is still
accepted (and will remain so for request bodies). New code should send
statusId.status* and legacy lane* keys, so code
that reads laneId keeps working for now./lanes API paths still resolve, marked
deprecated.On 2026-10-31, the compatibility layer is removed: responses stop emitting
the legacy lane* keys, and the lane-named API paths and MCP tools go away.
Before then, update anything that reads lane* from a response, calls a
/lanes endpoint, or invokes a lane-named MCP tool to use the status
equivalents. Request bodies that send laneId are the exception — those stay
permanently accepted, though we recommend switching them too.
Responses carry standard Deprecation and Sunset headers pointing at that
date, so you can find affected calls programmatically.
2026-07-15
The Customer Support Portal arrives — your customers can now sign in to a branded, passwordless self-service portal — plus a smoother company setup dialog with logo upload and portal preview, contrast-safe portal branding, more dependable notification delivery, and stronger privacy protections for erasing a requester.
2026-07-19
A support-workflow release: repository names in the GitHub tab, one-step linked-item creation, smarter Service Desk priority and email attachments, clearer sign-in errors, and a collection of reliability and responsive-layout improvements.