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group the people who work together so you can assign work to a team, filter and report by team, and (with ",[1550,1551,442],"a",{"href":448},") measure a team's tickets against its own business hours. Every item can carry a team, and many filters, boards and reports let you slice by it.",[1554,1555,1557],"h2",{"id":1556},"where-to-find-it","Where to find it",[1546,1559,1560,1564,1565,1568,1569,1572,1573,1576],{},[1561,1562,1563],"strong",{},"Configure Settings → Organization → Teams."," The page needs the ",[1561,1566,1567],{},"Manage teams"," permission (held by the default Owner and Admin roles, and by any role given the ",[1561,1570,1571],{},"Manage people"," template). The ",[1561,1574,1575],{},"Invite Users"," button on this page opens the same invitation dialog as the Users page.",[1546,1578,1579,1580,1583,1584,1587,1588,1591,1592,1595,1596,1599],{},"The table lists each team with its ",[1561,1581,1582],{},"Roster",": the first few members' avatars, a ",[1561,1585,1586],{},"+N more"," count, and ",[1561,1589,1590],{},"View All"," to open the full roster. Use ",[1561,1593,1594],{},"Search for Teams"," to narrow the list and ",[1561,1597,1598],{},"Show Archived"," to include archived teams.",[1554,1601,1603],{"id":1602},"creating-a-team","Creating a team",[1605,1606,1607,1615,1621,1632,1643],"ol",{},[1608,1609,1610,1611,1614],"li",{},"Click ",[1561,1612,1613],{},"New Team",".",[1608,1616,1617,1618,1614],{},"Enter a ",[1561,1619,1620],{},"Team Name",[1608,1622,1623,1624,1627,1628,1631],{},"Under ",[1561,1625,1626],{},"Users",", pick the members. Turn on ",[1561,1629,1630],{},"Add multiple users"," to select several at once.",[1608,1633,1634,1635,1638,1639,1642],{},"Leave ",[1561,1636,1637],{},"Business Hours"," on ",[1561,1640,1641],{},"Inherit organization default"," unless this team supports customers on a different schedule (see below).",[1608,1644,1610,1645,1614],{},[1561,1646,1647],{},"Create Team",[1546,1649,1650,1651,1614],{},"People can belong to several teams. Adding someone to a team does not change what they are allowed to see or do; access comes from their ",[1550,1652,1653],{"href":799},"role and sharing",[1554,1655,1657],{"id":1656},"editing-archiving-and-restoring","Editing, archiving and restoring",[1546,1659,1660,1661,1664,1665,1668,1669,1672,1673,1676,1677,1679,1680,1683],{},"Hover a row and click the pencil (",[1561,1662,1663],{},"Edit Team",") to rename the team, change its members or its business hours, then click ",[1561,1666,1667],{},"Update Team",". The red ",[1561,1670,1671],{},"X"," (",[1561,1674,1675],{},"Archive Team",") retires the team: it disappears from pickers and filters, items that carried it keep it for history, and ",[1561,1678,1598],{}," lets you find it again and ",[1561,1681,1682],{},"Unarchive"," it. Only the name of an archived team can be edited.",[1554,1685,1687],{"id":1686},"business-hours-for-service-desk","Business hours for Service Desk",[1546,1689,1690,1691,1693,1694,1696,1697,1700,1701,1704,1705,1614],{},"A team's ",[1561,1692,1637],{}," is the calendar its Service Desk tickets are measured against: SLA clocks and automations that count business hours pause outside it. ",[1561,1695,1641],{}," uses the schedule set in ",[1561,1698,1699],{},"Settings → Service Desk → Schedules","; choose a specific schedule for a team in another region or with different support hours. See ",[1550,1702,1703],{"href":488},"SLA"," and ",[1550,1706,1707],{"href":492},"time-based automations",[1554,1709,1711],{"id":1710},"related","Related",[1713,1714,1715,1720,1725],"ul",{},[1608,1716,1717,1719],{},[1550,1718,673],{"href":674}," — invite people and set their access roles.",[1608,1721,1722,1724],{},[1550,1723,685],{"href":686}," — describe the kind of work people can take, independent of teams.",[1608,1726,1727,1730],{},[1550,1728,1729],{"href":731},"Statuses & WIP limiters"," — status collections are applied to boards, not to teams.",{"title":1732,"searchDepth":244,"depth":244,"links":1733},"",[1734,1735,1736,1737,1738],{"id":1556,"depth":244,"text":1557},{"id":1602,"depth":244,"text":1603},{"id":1656,"depth":244,"text":1657},{"id":1686,"depth":244,"text":1687},{"id":1710,"depth":244,"text":1711},"Create teams, add and remove members, set a team's business hours for Service Desk, and archive teams you no longer use.","md",null,{},true,{"title":689,"description":1739},"E1vQfAzdpmBvO2BZ2V426xrA5RGU-ls6AfUu3dJKaIE",[1747,1749],{"title":685,"path":686,"stem":687,"description":1748,"children":-1},"Describe the kind of work an item needs (Engineer, QA Analyst) before you know who will do it, assign people who fit, filter and group boards by persona, and report time by persona.",{"title":693,"path":694,"stem":695,"description":1750,"children":-1},"Check whether a template import finished, and read the errors when it did not.",1791793971224]