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Notes",11,"/release-notes","08.release-notes",[1329,1333,1337,1341,1345,1349,1353,1357,1361,1365,1369,1373,1377,1381,1385,1389,1393,1397,1401,1405,1409,1413,1417,1421,1425,1429,1433,1437,1441,1445,1449,1453,1457,1461,1465,1469,1473,1477,1481,1485,1489,1493,1497,1501,1505,1509,1513,1517,1521,1525,1529,1533,1537,1541,1545,1549,1553,1557,1561,1565,1569,1573,1577,1581,1585,1589,1593,1597,1601,1605,1609,1613,1617,1621,1625,1629,1633,1637,1641,1645,1649,1653,1657,1661],{"title":1330,"path":1331,"stem":1332},"2026-10-18","/release-notes/2026-10-18","08.release-notes/84.2026-10-18",{"title":1334,"path":1335,"stem":1336},"2026-10-12","/release-notes/2026-10-12","08.release-notes/83.2026-10-12",{"title":1338,"path":1339,"stem":1340},"2026-10-03","/release-notes/2026-10-03","08.release-notes/82.2026-10-03",{"title":1342,"path":1343,"stem":1344},"2026-09-17","/release-notes/2026-09-17","08.release-notes/81.2026-09-17",{"title":1346,"path":1347,"stem":1348},"2026-09-13","/release-notes/2026-09-13","08.release-notes/80.2026-09-13",{"title":1350,"path":1351,"stem":1352},"2026-09-11","/release-notes/2026-09-11","08.release-notes/79.2026-09-11",{"title":1354,"path":1355,"stem":1356},"2026-09-01","/release-notes/2026-09-01","08.release-notes/78.2026-09-01",{"title":1358,"path":1359,"stem":1360},"2026-08-29","/release-notes/2026-08-29","08.release-notes/77.2026-08-29",{"title":1362,"path":1363,"stem":1364},"2026-08-27","/release-notes/2026-08-27","08.release-notes/76.2026-08-27",{"title":1366,"path":1367,"stem":1368},"2026-08-25","/release-notes/2026-08-25","08.release-notes/75.2026-08-25",{"title":1370,"path":1371,"stem":1372},"2026-08-22","/release-notes/2026-08-22","08.release-notes/74.2026-08-22",{"title":1374,"path":1375,"stem":1376},"2026-08-21","/release-notes/2026-08-21","08.release-notes/73.2026-08-21",{"title":1378,"path":1379,"stem":1380},"2026-08-17","/release-notes/2026-08-17","08.release-notes/72.2026-08-17",{"title":1382,"path":1383,"stem":1384},"2026-08-16","/release-notes/2026-08-16","08.release-notes/71.2026-08-16",{"title":1386,"path":1387,"stem":1388},"2026-08-14","/release-notes/2026-08-14","08.release-notes/70.2026-08-14",{"title":1390,"path":1391,"stem":1392},"2026-08-11","/release-notes/2026-08-11","08.release-notes/69.2026-08-11",{"title":1394,"path":1395,"stem":1396},"2026-08-07","/release-notes/2026-08-07","08.release-notes/68.2026-08-07",{"title":1398,"path":1399,"stem":1400},"2026-08-05","/release-notes/2026-08-05","08.release-notes/67.2026-08-05",{"title":1402,"path":1403,"stem":1404},"2026-08-01","/release-notes/2026-08-01","08.release-notes/66.2026-08-01",{"title":1406,"path":1407,"stem":1408},"2026-07-30","/release-notes/2026-07-30","08.release-notes/65.2026-07-30",{"title":1410,"path":1411,"stem":1412},"2026-07-28","/release-notes/2026-07-28","08.release-notes/64.2026-07-28",{"title":1414,"path":1415,"stem":1416},"2026-07-22","/release-notes/2026-07-22","08.release-notes/63.2026-07-22",{"title":1418,"path":1419,"stem":1420},"2026-07-19","/release-notes/2026-07-19","08.release-notes/62.2026-07-19",{"title":1422,"path":1423,"stem":1424},"2026-07-17","/release-notes/2026-07-17","08.release-notes/61.2026-07-17",{"title":1426,"path":1427,"stem":1428},"2026-07-15","/release-notes/2026-07-15","08.release-notes/60.2026-07-15",{"title":1430,"path":1431,"stem":1432},"2026-07-12","/release-notes/2026-07-12","08.release-notes/59.2026-07-12",{"title":1434,"path":1435,"stem":1436},"2026-07-11","/release-notes/2026-07-11","08.release-notes/58.2026-07-11",{"title":1438,"path":1439,"stem":1440},"2026-07-09","/release-notes/2026-07-09","08.release-notes/57.2026-07-09",{"title":1442,"path":1443,"stem":1444},"2026-07-07","/release-notes/2026-07-07","08.release-notes/56.2026-07-07",{"title":1446,"path":1447,"stem":1448},"2026-07-06","/release-notes/2026-07-06","08.release-notes/55.2026-07-06",{"title":1450,"path":1451,"stem":1452},"2026-07-02","/release-notes/2026-07-02","08.release-notes/54.2026-07-02",{"title":1454,"path":1455,"stem":1456},"2026-06-30","/release-notes/2026-06-30","08.release-notes/53.2026-06-30",{"title":1458,"path":1459,"stem":1460},"2026-06-17","/release-notes/2026-06-17","08.release-notes/52.2026-06-17",{"title":1462,"path":1463,"stem":1464},"2026-06-12","/release-notes/2026-06-12","08.release-notes/51.2026-06-12",{"title":1466,"path":1467,"stem":1468},"2026-05-29","/release-notes/2026-05-29","08.release-notes/50.2026-05-29",{"title":1470,"path":1471,"stem":1472},"2026-05-13","/release-notes/2026-05-13","08.release-notes/49.2026-05-13",{"title":1474,"path":1475,"stem":1476},"2026-04-29","/release-notes/2026-04-29","08.release-notes/48.2026-04-29",{"title":1478,"path":1479,"stem":1480},"2026-04-14","/release-notes/2026-04-14","08.release-notes/47.2026-04-14",{"title":1482,"path":1483,"stem":1484},"2026-04-09","/release-notes/2026-04-09","08.release-notes/46.2026-04-09",{"title":1486,"path":1487,"stem":1488},"2026-03-13","/release-notes/2026-03-13","08.release-notes/45.2026-03-13",{"title":149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,"API","https://api-docs.devstride.com/","_blank",{"id":1670,"title":840,"body":1671,"description":2191,"extension":2192,"links":2193,"meta":2194,"navigation":2195,"path":841,"seo":2196,"stem":842,"__hash__":2197},"docs/04.workspace-administration/03.settings/06.admin/04.training-sandboxes.md",{"type":1672,"value":1673,"toc":2178},"minimark",[1674,1683,1686,1691,1715,1719,1730,1801,1808,1814,1820,1824,1831,1867,1873,1878,1885,1903,1906,1918,1922,1925,1974,1977,1981,1984,2006,2009,2025,2030,2033,2037,2044,2048,2059,2104,2107,2169],[1675,1676,1677,1678,1682],"p",{},"A ",[1679,1680,1681],"strong",{},"training sandbox"," is a separate practice organization, pre-loaded with the Acme demo dataset, where your team can learn and experiment freely. Nothing done inside it reaches your real organization. It is not a copy of your own data: every sandbox starts from the same demo dataset, with its own demo users and sign-in accounts.",[1675,1684,1685],{},"Use one to onboard a new team, rehearse a process change, or let someone try something destructive (reparenting a tree, bulk-editing a board, deleting a workstream) where it does not matter.",[1687,1688,1690],"h2",{"id":1689},"where-to-find-it","Where to find it",[1675,1692,1693,1696,1697,1700,1701,1704,1705,1708,1709,1711,1712,1714],{},[1679,1694,1695],{},"Configure Settings → Admin → Training Sandboxes."," The page opens with a ",[1679,1698,1699],{},"Start here: the training guide"," link to the ",[1702,1703,844],"a",{"href":845},", a follow-along session for every practice account. The page needs the ",[1679,1706,1707],{},"Manage training sandboxes"," permission, which brings Settings access with it. The default Owner and Admin roles have it; grant the ",[1679,1710,1707],{}," template to any custom role that should create and destroy sandboxes (see ",[1702,1713,198],{"href":859},").",[1687,1716,1718],{"id":1717},"creating-a-sandbox","Creating a sandbox",[1675,1720,1721,1722,1725,1726,1729],{},"Fill in ",[1679,1723,1724],{},"Create a sandbox"," and click ",[1679,1727,1728],{},"Create sandbox",":",[1731,1732,1733,1746],"table",{},[1734,1735,1736],"thead",{},[1737,1738,1739,1743],"tr",{},[1740,1741,1742],"th",{},"Field",[1740,1744,1745],{},"What to enter",[1747,1748,1749,1764,1777,1787],"tbody",{},[1737,1750,1751,1757],{},[1752,1753,1754],"td",{},[1679,1755,1756],{},"Name",[1752,1758,1759,1760,1714],{},"A short identifier, shown prefixed with your organization's own name (",[1761,1762,1763],"code",{},"acme-onboarding",[1737,1765,1766,1771],{},[1752,1767,1768],{},[1679,1769,1770],{},"Display name",[1752,1772,1773,1774,1714],{},"What the sandbox calls itself once you are inside it (",[1761,1775,1776],{},"Onboarding Practice",[1737,1778,1779,1784],{},[1752,1780,1781],{},[1679,1782,1783],{},"Reads as \"today\"",[1752,1785,1786],{},"The date the demo dataset is anchored to, so its cycles, due dates and reports read as current rather than as history. It starts on today's date.",[1737,1788,1789,1794],{},[1752,1790,1791],{},[1679,1792,1793],{},"Sign-in password",[1752,1795,1796,1797,1800],{},"The password every account in the sandbox will use. It can be simple, such as ",[1761,1798,1799],{},"1234",": anything of at least 4 characters. The field states the rule before you type and flags a shorter password as you go. Choose one you are willing to share with everyone who will train in it.",[1675,1802,1803,1804,1807],{},"The build usually takes a few minutes. You do not need to stay on the page; ",[1679,1805,1806],{},"Your sandboxes"," updates on its own when the build finishes, and a build in progress counts toward your limit while it runs.",[1675,1809,1810,1811,1813],{},"When the build finishes, your organization's Owners and everyone with the ",[1679,1812,1707],{}," permission get an email and an in-app notification saying the sandbox is ready. It carries the sandbox's sign-in link, its practice usernames and a link to the training guide. It never contains the password; it reminds you that the password is the one set when the sandbox was created or last reset. The same notice goes out after a reset, and when DevStride support hands a sandbox to your organization. A build that fails sends nothing.",[1815,1816,1819],"alert",{"title":1817,"type":1818},"If a build never appears","note","A sandbox that has not shown up after about 15 minutes has most likely failed to build. Contact DevStride support rather than creating another; the failed build may still be occupying a slot.",[1687,1821,1823],{"id":1822},"signing-in-to-a-sandbox","Signing in to a sandbox",[1675,1825,1826,1827,1830],{},"This is the step that surprises people. ",[1679,1828,1829],{},"A sandbox does not appear in your organization switcher, and your own account is not a member of it."," Each sandbox is built with six accounts, one per permission level, and you enter it by signing out and signing back in as one of them.",[1675,1832,1833,1834,1837,1838,1841,1842,1845,1846,1849,1850,1849,1853,1849,1856,1849,1859,1862,1863,1866],{},"Once a sandbox is built, its row lists its practice usernames together with a ",[1679,1835,1836],{},"sign-in link","; click ",[1679,1839,1840],{},"Copy sign-in link"," to share it with trainees. The link opens the DevStride sign-in page with an info icon beside the username field: click it to see the sandbox's practice usernames, and pick one to fill the field. The link never carries the password. The usernames follow the pattern ",[1761,1843,1844],{},"acme.\u003Csandbox-name>.\u003Clevel>"," with the levels ",[1679,1847,1848],{},"owner",", ",[1679,1851,1852],{},"admin",[1679,1854,1855],{},"scrummaster",[1679,1857,1858],{},"rte",[1679,1860,1861],{},"member"," and ",[1679,1864,1865],{},"viewer",", so you can hand a colleague the one that matches what they should practise. The password is the one you set when you created the sandbox, or at its last reset. Signing in takes you straight into the sandbox; there is no email code to confirm, because the sandbox accounts have practice addresses that receive no mail. For the same reason, a sandbox account's email address cannot be changed.",[1675,1868,1869,1870,1872],{},"To run a training session once you are signed in, follow the ",[1702,1871,844],{"href":845},": a walkthrough with exercises for each of these accounts.",[1874,1875,1877],"h3",{"id":1876},"signing-in-to-the-sandboxs-customer-portal","Signing in to the sandbox's customer portal",[1675,1879,1880,1881,1884],{},"Each sandbox has its own Service Desk customer portal. To practise from the customer's side, the person who created or last reset the sandbox can sign in to it as ",[1679,1882,1883],{},"Lena Ortiz",", a seeded customer at Globex:",[1886,1887,1888,1896],"ol",{},[1889,1890,1891,1892,1895],"li",{},"Under the sandbox's usernames on the Training Sandboxes page, follow the link to that sandbox's ",[1679,1893,1894],{},"Globex"," portal. Only the person who created or last reset the sandbox sees it.",[1889,1897,1898,1899,1902],{},"On the portal, enter ",[1679,1900,1901],{},"your own email address"," and follow the sign-in link that is emailed to you. You are signed in as Lena Ortiz, with her tickets and her company's shared tickets.",[1675,1904,1905],{},"This works only for the account that created or reset the sandbox, and only when that account's email address is verified. Every other seeded customer has an address that receives no mail. If DevStride support hands the sandbox to a different owner at your request, Lena goes back to a placeholder address and any unused portal sign-in links stop working, so the previous owner's address receives nothing further.",[1815,1907,1909,1910,1913,1914,1917],{"title":1908,"type":1818},"Some sandbox activity sends real email","Because Lena's address is yours, a public reply or a customer-visible status change that a trainee makes on one of her portal tickets is ",[1679,1911,1912],{},"emailed to you",", from your organization's own support address. The sandbox portal's ",[1679,1915,1916],{},"Support Request"," form is also open, so anyone who submits it gets the normal receipt email at the address they enter. Nothing is ever sent to the other seeded customers: their placeholder addresses receive no mail, so a reply on one of their tickets is recorded without sending.",[1687,1919,1921],{"id":1920},"dataset-freshness","Dataset freshness",[1675,1923,1924],{},"The demo dataset is refreshed over time, and each sandbox shows how current its copy is:",[1731,1926,1927,1937],{},[1734,1928,1929],{},[1737,1930,1931,1934],{},[1740,1932,1933],{},"Status",[1740,1935,1936],{},"Meaning",[1747,1938,1939,1949,1959],{},[1737,1940,1941,1946],{},[1752,1942,1943],{},[1679,1944,1945],{},"Up to date",[1752,1947,1948],{},"The sandbox matches the current demo dataset.",[1737,1950,1951,1956],{},[1752,1952,1953],{},[1679,1954,1955],{},"Update available",[1752,1957,1958],{},"The sandbox is on an older dataset. Reset it if you want the newer content.",[1737,1960,1961,1966],{},[1752,1962,1963],{},[1679,1964,1965],{},"Freshness unknown",[1752,1967,1968,1969,1973],{},"DevStride cannot tell which dataset this sandbox came from. This is ",[1970,1971,1972],"em",{},"not"," the same as out of date; do not reset on the strength of it.",[1675,1975,1976],{},"An older dataset still works perfectly well for training. Reset only when you actually want the newer content, because a reset is destructive.",[1687,1978,1980],{"id":1979},"resetting-and-destroying","Resetting and destroying",[1675,1982,1983],{},"Both actions erase everything inside the sandbox, and neither can be undone. Each opens a dialog that asks you to type the sandbox's name to confirm.",[1985,1986,1987,2000],"ul",{},[1889,1988,1989,1992,1993,1995,1996,1999],{},[1679,1990,1991],{},"Reset"," rebuilds the sandbox from the current demo dataset. In the dialog you also choose a new ",[1679,1994,1783],{}," date and a ",[1679,1997,1998],{},"New sign-in password"," (at least 4 characters); every account is re-created with that password. Use it to clear out a finished training session or to pick up a newer dataset.",[1889,2001,2002,2005],{},[1679,2003,2004],{},"Destroy"," removes the sandbox permanently, including any files imported into it, and frees its slot.",[1675,2007,2008],{},"A reset or destroy also removes the report exports and Time Allocation Matrix files created inside the sandbox.",[1675,2010,2011,2012,2015,2016,2019,2020,1862,2022,2024],{},"The dialog stays open, with a loading overlay, until DevStride accepts the request. The sandbox's row then shows ",[1679,2013,2014],{},"Resetting…"," or ",[1679,2017,2018],{},"Being destroyed…"," with a loader until the work finishes, and ",[1679,2021,1991],{},[1679,2023,2004],{}," are unavailable on that row in the meantime.",[1815,2026,2029],{"title":2027,"type":2028},"Finish training before you reset","warning","A reset erases every item, board and comment created inside the sandbox, including work someone is part-way through. Tell the people using it first.",[1675,2031,2032],{},"While a sandbox is being torn down its sign-in accounts can no longer be relied on. If a teardown fails to complete, the row says so; contact DevStride support, since an interrupted delete or reset can hold a lock on the sandbox for several hours.",[1687,2034,2036],{"id":2035},"limits-and-lifetime","Limits and lifetime",[1675,2038,2039,2040,2043],{},"An organization can hold ",[1679,2041,2042],{},"five"," sandboxes at once, counting builds in progress. When you reach the limit the page tells you; destroy one you no longer need to free a slot.",[1874,2045,2047],{"id":2046},"idle-sandboxes-are-deleted-with-warning","Idle sandboxes are deleted, with warning",[1675,2049,2050,2051,2054,2055,2058],{},"A sandbox nobody uses for ",[1679,2052,2053],{},"14 days"," is deleted ",[1679,2056,2057],{},"7 days later"," unless someone uses it or keeps it. Signing in to the sandbox, or opening it, counts as use.",[1985,2060,2061,2070,2076,2098],{},[1889,2062,2063,2066,2067,2069],{},[1679,2064,2065],{},"Day 14: the first warning."," Your organization's Owners and everyone with ",[1679,2068,1707],{}," get an email and an in-app notification. It says the sandbox has not been used for 14 days and gives the date it will be deleted. That date is given in UTC, so the notice also names the last day you can safely use it, since in the Americas the deletion runs the evening before.",[1889,2071,2072,2075],{},[1679,2073,2074],{},"Every day after that:"," one reminder, saying how many days are left.",[1889,2077,2078,2081],{},[1679,2079,2080],{},"Every notice gives the same two choices:",[1985,2082,2083,2089],{},[1889,2084,2085,2088],{},[1679,2086,2087],{},"Keep it:"," one click from the email, or sign in to the sandbox and open it. Either restarts the 14-day clock and stops the reminders.",[1889,2090,2091,2094,2095,2097],{},[1679,2092,2093],{},"Delete it now:"," on the Training Sandboxes page, choose ",[1679,2096,2004],{}," and type the sandbox's name to confirm.",[1889,2099,2100,2103],{},[1679,2101,2102],{},"If nothing is done,"," the sandbox and everything inside it is deleted on that date. It cannot be undone.",[1675,2105,2106],{},"Each row on the Training Sandboxes page shows where the sandbox stands:",[1731,2108,2109,2118],{},[1734,2110,2111],{},[1737,2112,2113,2116],{},[1740,2114,2115],{},"Shows",[1740,2117,1936],{},[1747,2119,2120,2134,2159],{},[1737,2121,2122,2131],{},[1752,2123,2124,2127,2128],{},[1679,2125,2126],{},"In use · last used"," ",[1970,2129,2130],{},"date",[1752,2132,2133],{},"Used within the last 14 days. Nothing is scheduled.",[1737,2135,2136,2152],{},[1752,2137,2138,2127,2141,2143,2144,2127,2147,2127,2149],{},[1679,2139,2140],{},"Idle since",[1970,2142,2130],{},". ",[1679,2145,2146],{},"Deletion on",[1970,2148,2130],{},[1679,2150,2151],{},"unless it is kept or used.",[1752,2153,2154,2155,2158],{},"A warning has gone out. A ",[1679,2156,2157],{},"Keep this sandbox"," button appears.",[1737,2160,2161,2166],{},[1752,2162,2163],{},[1679,2164,2165],{},"Due for deletion now.",[1752,2167,2168],{},"The waiting period has ended and the sandbox is about to be deleted.",[1675,2170,2171,2173,2174,2177],{},[1679,2172,2157],{}," needs no typed confirmation, because keeping is harmless. The page then tells you the earliest date the sandbox could next be deleted for inactivity. The ",[1679,2175,2176],{},"Keep it"," link in a reminder email opens this page with that sandbox highlighted. Keep is refused while the sandbox is being built, reset or deleted, and once its automatic deletion has started.",{"title":2179,"searchDepth":244,"depth":244,"links":2180},"",[2181,2182,2183,2186,2187,2188],{"id":1689,"depth":244,"text":1690},{"id":1717,"depth":244,"text":1718},{"id":1822,"depth":244,"text":1823,"children":2184},[2185],{"id":1876,"depth":306,"text":1877},{"id":1920,"depth":244,"text":1921},{"id":1979,"depth":244,"text":1980},{"id":2035,"depth":244,"text":2036,"children":2189},[2190],{"id":2046,"depth":306,"text":2047},"Create practice copies of DevStride pre-loaded with the Acme demo dataset so your team can learn without touching real data, find out how to sign in to one, and reset or destroy it when training is done. Idle sandboxes are deleted after a warning period.","md",null,{"seoTitle":840},true,{"title":840,"description":2191},"XmwupuDvsPC98s5Qg-u3Kwo-Se7Kde8IXM8WRlSTKhg",[2199,2201],{"title":836,"path":837,"stem":838,"description":2200,"children":-1},"Close the books on logged time: Lock makes entries in closed periods uneditable everywhere, Soft Close flags late entries without blocking them, and one switch decides whether time can be logged on parent items at all.",{"title":844,"path":845,"stem":846,"description":2202,"children":-1},"A follow-along training session for a training sandbox: sign in as each practice account and work through planning, sprint delivery, the Service Desk, the customer portal and reporting in the Acme demo organization.",1792874270157]