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Files a customer attached to a request form now show there too.",[1754,1877,1878,1881],{},[1757,1879,1880],{},"Every attached file is kept"," when a customer emails you, including HTML and SVG files, which are saved as safe downloads.",[1754,1883,1884,1887],{},[1757,1885,1886],{},"Forward the same customer email twice"," and it now lands on one ticket instead of opening a duplicate.",[1754,1889,1890,1893],{},[1757,1891,1892],{},"Portal pages open in light mode",", and request forms fill in your name and email when you're signed in.",[1739,1895,1821,1896,1826,1899],{},[1823,1897,1898],{"href":476},"Working a ticket",[1823,1900,471],{"href":472},[1743,1902,1904],{"id":1903},"azure-devops-two-way-sync","🔄 Azure DevOps two-way sync",[1739,1906,1907,1908,1911],{},"An admin can switch on two-way sync for an Azure DevOps project. Your edits, moves between parents, sprints and teams, and new, archived, deleted and restored items then reach Azure DevOps, and comments flow both ways. 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Large boards also open and scroll faster.",[1739,1966,1821,1967],{},[1823,1968,1969],{"href":254},"Manage Items table",[1743,1971,1973],{"id":1972},"agentic-development","🤖 Agentic Development",[1739,1975,1976,1979,1980,1983,1984,1987],{},[1757,1977,1978],{},"Agent Fleet"," moved to ",[1757,1981,1982],{},"Settings → AI Assistants",", redesigned, for anyone with the ",[1757,1985,1986],{},"Manage agent claims"," permission.",[1739,1989,1990,1993],{},[1757,1991,1992],{},"The DevStride Claude Code plugin"," shipped 32 releases this week, from 3.18.1 to 3.45.0. The highlights:",[1751,1995,1996,2002,2016,2022,2028,2034],{},[1754,1997,1998,2001],{},[1757,1999,2000],{},"Agents work together across machines:"," each story is claimed before it's built, so two agents never build the same one. Every session reports what it's doing, so a stuck session's work is freed within minutes.",[1754,2003,2004,2007,2008,2011,2012,2015],{},[1757,2005,2006],{},"Releases run themselves:"," finished work can start the next release, and a fully reviewed release can merge on your written standing yes. If finished work has waited too long, a ",[1757,2009,2010],{},"release backstop"," starts the release itself. A ",[1757,2013,2014],{},"Release hold"," keeps work back until a date, or until another item is live.",[1754,2017,2018,2021],{},[1757,2019,2020],{},"One release train, reviewed before it lands:"," larger changes get a full local review first, a settled review leaves proof on GitHub, and the loop merges only when every required check is green on the exact reviewed commit.",[1754,2023,2024,2027],{},[1757,2025,2026],{},"Specs stay true:"," when a story ships differently from its description, the loop records the as-built change in DevStride, which updates every linked spec.",[1754,2029,2030,2033],{},[1757,2031,2032],{},"Consequence notices:"," before merging a change that could cost money, remove something callers use or cut off access, the loop @-mentions the item's creator.",[1754,2035,2036,2039,2040,2044],{},[1757,2037,2038],{},"Easier to run:"," a published config schema that ",[2041,2042,2043],"code",{},"/devstride:doctor"," checks, a two-line status line, a prompt when a newer plugin is out, and release steps you can rerun on their own.",[1739,2046,2047],{},"A few releases need git 2.38 or a config change, so read the notes before you update.",[1739,2049,1821,2050,1826,2052],{},[1823,2051,1368],{"href":1369},[1823,2053,2054],{"href":1361},"The delivery loop",[1743,2056,2058],{"id":2057},"bank-autopay-for-invoices","🏦 Bank autopay for invoices",[1739,2060,2061],{},"Invoice customers can now pay automatically from a US bank account. Contact us to learn more.",[1739,2063,1821,2064],{},[1823,2065,2066],{"href":860},"Subscription and billing",[1743,2068,2070],{"id":2069},"worth-checking","✋ Worth checking",[1739,2072,2073,2076],{},[1757,2074,2075],{},"Weekly automations now run on the day you picked."," Before, they ran a day late, and Saturday-only ones never ran.",[1739,2078,2079,2082,2083,2086],{},[1757,2080,2081],{},"Service Desk reply emails now name the staff member who replied",", for example \"Jane Doe (Acme Support)\". To use your desk name only, turn off ",[1757,2084,2085],{},"Show the replying staff member's name in emails"," in Service Desk settings.",[1739,2088,2089,2092],{},[1757,2090,2091],{},"API users:"," old Lane and Folder names are now refused with a message naming the new one.",[1739,2094,1821,2095,1826,2098],{},[1823,2096,2097],{"href":832},"API keys",[1823,2099,459],{"href":460},[1743,2101,2103],{"id":2102},"and-plenty-more","✨ And plenty more",[1751,2105,2106,2112,2118,2123],{},[1754,2107,2108,2111],{},[1757,2109,2110],{},"Descriptions save however you leave an item",", even when you click away or press Back, and if a teammate changed it meanwhile, you're asked which to keep.",[1754,2113,2114,2117],{},[1757,2115,2116],{},"Saved views tell you"," when the page no longer matches the view, and the × beside a view no longer deletes it.",[1754,2119,2120,2122],{},[1757,2121,839],{}," notifications now arrive reliably.",[1754,2124,2125,2128,2129,2132],{},[1757,2126,2127],{},"Fixes:"," right-click dialogs such as ",[1757,2130,2131],{},"Apply Template…"," stay open, and the Custom Lead Time report loads.",{"title":2134,"searchDepth":244,"depth":244,"links":2135},"",[2136,2137,2138,2139,2140,2141,2142,2143],{"id":1745,"depth":244,"text":1746},{"id":1835,"depth":244,"text":1836},{"id":1903,"depth":244,"text":1904},{"id":1919,"depth":244,"text":1920},{"id":1972,"depth":244,"text":1973},{"id":2057,"depth":244,"text":2058},{"id":2069,"depth":244,"text":2070},{"id":2102,"depth":244,"text":2103},"A Knowledge Base that's now a full home for software specifications written with your customers, Service Desk tickets you open for clients and copy more people on, files shared on the portal, opt-in two-way Azure DevOps sync, exports that match your view, and a Claude Code plugin that keeps a team of agents in step.","md",[],{},true,{"title":1378,"description":2144},"ELrfzn7qK_qcWlqZdD39B7yaHPxtXsNRNX0cvw6sIlg",[2152,2154],{"title":1382,"path":1383,"stem":1384,"description":2153,"children":-1},"Celebrations when you close work, statuses that end work without completing it, one search with a history that follows you, a Gantt table that matches the Items table, company sign-in for customer portals, emailed replies on article threads, and a new Formwork integration.",null,1794214487282]