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the nine days since our last note, we shipped to production 29 times, and many improvements came straight from your Service Desk requests. Here are the highlights!",[1550,1551,1553],"h2",{"id":1552},"reshape-your-item-hierarchy","🔀 Reshape your item hierarchy",[1555,1556,1557,1566,1569],"ul",{},[1558,1559,1560,1561,1565],"li",{},"Let one item type sit under ",[1562,1563,1564],"strong",{},"several parent types",", such as a Defect that can go under a Feature, an Epic or a Story.",[1558,1567,1568],{},"Change a parent's type and its children change with it. 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Reports then reflect when the work really happened.",[1546,1609,1578,1610,1584,1614],{},[1580,1611,1613],{"href":1612},"/major-modules/workstreams-and-work-items/manage-items-table#correcting-an-items-real-history","Correct an item's history",[1580,1615,155],{"href":1616},"/major-modules/workstreams-and-work-items/import-templates#bringing-in-real-created-and-completed-dates",[1550,1618,1620],{"id":1619},"spot-cancelled-work-at-a-glance","🚫 Spot cancelled work at a glance",[1546,1622,1623,1624,1626],{},"The new ",[1562,1625,697],{}," setting shows items in statuses you choose, such as Cancelled, with a red struck-through title on every screen.",[1546,1628,1578,1629],{},[1580,1630,1631],{"href":698},"Set up Formatting Rules",[1550,1633,1635],{"id":1634},"️-smarter-automations-and-fields","⚙️ Smarter automations and fields",[1555,1637,1638,1645],{},[1558,1639,1640,1641,1644],{},"Automations can ",[1562,1642,1643],{},"create work items when an item is created",". Runaway chains now stop after 25 runs, protecting your monthly allowance.",[1558,1646,1623,1647,1650],{},[1562,1648,1649],{},"Multiple Checkboxes"," field suits checklists.",[1546,1652,1578,1653,1584,1657],{},[1580,1654,1656],{"href":1655},"/workspace-administration/automations/setting-up-basic-automations#automation-chain-limit","Automation chain limit",[1580,1658,1659],{"href":719},"Custom fields",[1550,1661,1663],{"id":1662},"️-time-reports-you-can-trust","⏱️ Time reports you can trust",[1555,1665,1666,1677,1680],{},[1558,1667,1668,1669,1672,1673,1676],{},"Group ",[1562,1670,1671],{},"User Time Tracking"," by a label group such as ",[1562,1674,1675],{},"Home Team",".",[1558,1678,1679],{},"Time logged on a teammate's card counts toward your own Persona.",[1558,1681,1682,1685],{},[1562,1683,1684],{},"Open workload by persona"," and Excel exports show estimates in the hours entered.",[1546,1687,1578,1688],{},[1580,1689,1691],{"href":1690},"/major-modules/measure-performance-reports/user-time-completed#grouping-time-by-a-reporting-team","Group time by reporting team",[1550,1693,1695],{"id":1694},"customers-can-comment-on-help-articles","💬 Customers can comment on help articles",[1546,1697,1698,1699,1702],{},"Turn on ",[1562,1700,1701],{},"Allow customer comments"," and signed-in portal customers can ask questions on an article. 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Select ",[1562,1777,1778],{},"Sync Tables"," on older credentials.",[1546,1781,1578,1782],{},[1580,1783,1785],{"href":1784},"/workspace-administration/settings/integrations/database-access#item-type-hierarchy","Database access",{"title":1787,"searchDepth":244,"depth":244,"links":1788},"",[1789,1790,1791,1792,1793,1794,1795,1796,1797],{"id":1552,"depth":244,"text":1553},{"id":1591,"depth":244,"text":1592},{"id":1619,"depth":244,"text":1620},{"id":1634,"depth":244,"text":1635},{"id":1662,"depth":244,"text":1663},{"id":1694,"depth":244,"text":1695},{"id":1710,"depth":244,"text":1711},{"id":1739,"depth":244,"text":1740},{"id":1766,"depth":244,"text":1767},"Reshape item hierarchies in one step, bring imported work in with its real history, spot cancelled work at a glance, and get more from automations, time reports and the Service Desk.","md",[],{},true,{"title":1205,"description":1798},"c2gWwDzsJs6ysd1ZOhkJPM1bQPbAxFCjJecxYKpX2uE",[1806,1808],{"title":1209,"path":1210,"stem":1211,"description":1807,"children":-1},"Share and review Knowledge Base articles, keep Service Desk replies with the right customer, recover lost support email, and start child work in the right sprint.",null,1791793965783]