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The Customer Support Portal Arrives",[1265,1266,1267,1268,1272],"p",{},"Service Desk started as email. Now your customers have a home of their own: a ",[1269,1270,1271],"strong",{},"branded, self-service Customer Support Portal"," at your company's own web address. It's a fast, mobile-friendly page that lives separately from your team's DevStride workspace — your customers sign in there, and only there, and can never reach your boards, your data, or anyone else's company.",[1265,1274,1275,1276,1279,1280,1283],{},"This first release delivers the ",[1269,1277,1278],{},"portal itself and how customers get in",": branded sign-in, passwordless login, and per-company access controls. The in-portal experience where customers browse and manage their requests is coming next (see ",[1269,1281,1282],{},"What's next"," below).",[1285,1286,1288],"h3",{"id":1287},"passwordless-sign-in","🔑 Passwordless Sign-In",[1265,1290,1291],{},"No passwords, ever. Getting into the portal takes seconds:",[1293,1294,1295,1303,1310,1321],"ol",{},[1296,1297,1298,1299,1302],"li",{},"Your customer opens the portal and enters their ",[1269,1300,1301],{},"email address",".",[1296,1304,1305,1306,1309],{},"They receive ",[1269,1307,1308],{},"both a magic link and a 6-digit code"," by email.",[1296,1311,1312,1313,1316,1317,1320],{},"They ",[1269,1314,1315],{},"click the link"," on that device, or ",[1269,1318,1319],{},"type the code"," — whichever is handier.",[1296,1322,1323,1324,1327],{},"They're in, with a session that lasts about ",[1269,1325,1326],{},"a week"," before they need to sign in again.",[1265,1329,1330,1331,1334,1335,1338],{},"Security is built in quietly. The response after entering an email is ",[1269,1332,1333],{},"identical whether or not that address can access your portal",", so the portal can never be used to fish for who your customers are. Login links and codes ",[1269,1336,1337],{},"expire after 15 minutes",", and a code is retired after a handful of wrong guesses.",[1285,1340,1342],{"id":1341},"make-it-yours-per-company-branding","🎨 Make It Yours — Per-Company Branding",[1265,1344,1345,1346,1349,1350,1353],{},"Each company you support gets its own portal look, set right on the ",[1269,1347,1348],{},"Company"," record under ",[1269,1351,1352],{},"Service Desk → Companies",":",[1355,1356,1357,1363,1369],"ul",{},[1296,1358,1359,1362],{},[1269,1360,1361],{},"Logo"," — your customer's own logo at the top of the page.",[1296,1364,1365,1368],{},[1269,1366,1367],{},"Header text"," — a welcome line in your words.",[1296,1370,1371,1374],{},[1269,1372,1373],{},"Primary color"," — the accent color that carries through the portal.",[1265,1376,1377],{},"Set nothing and the portal falls back to a clean, neutral DevStride shell — so it always looks finished. Every portal carries a discreet \"Powered by DevStride\" in the footer.",[1285,1379,1381],{"id":1380},"decide-who-can-sign-in","🚪 Decide Who Can Sign In",[1265,1383,1384,1385,1388],{},"Also on the Company record, choose an ",[1269,1386,1387],{},"access mode"," that fits how open you want the portal to be:",[1355,1390,1391,1397,1403],{},[1296,1392,1393,1396],{},[1269,1394,1395],{},"Open"," — anyone with a valid email can sign in.",[1296,1398,1399,1402],{},[1269,1400,1401],{},"Domain-restricted"," — only people on that company's approved email domains.",[1296,1404,1405,1408],{},[1269,1406,1407],{},"Invite only"," — only requesters your team has already added.",[1265,1410,1411,1412,1415,1416,1419],{},"Access is re-checked on ",[1269,1413,1414],{},"every visit",", so it's always current. The moment you block a requester, erase them, move them to a different company, or turn Service Desk off, their access to the portal ends ",[1269,1417,1418],{},"immediately"," — no waiting for a session to time out.",[1285,1421,1423],{"id":1422},"default-language","🌍 Default Language",[1265,1425,1426,1427,1430,1431,1434,1435,1438],{},"The portal ",[1269,1428,1429],{},"auto-detects each visitor's language"," from their browser, and you can set a ",[1269,1432,1433],{},"Default language"," on the company record as a fallback. ",[1269,1436,1437],{},"English"," is available today, with the groundwork in place to add more languages down the road.",[1260,1440,1442],{"id":1441},"stronger-privacy-hardened-requester-erasure","🔒 Stronger Privacy — Hardened Requester Erasure",[1265,1444,1445,1446,1449,1450,1453],{},"Erasing a requester (\"right to be forgotten\") is now ",[1269,1447,1448],{},"thorough and final",". When you erase someone, DevStride removes their personal information ",[1269,1451,1452],{},"everywhere it was kept"," — their name, email, and phone; the original message that started their ticket; their personal details inside notifications and the activity log; and anything tied to their portal sign-in.",[1265,1455,1456,1457,1460,1461,1464],{},"An erased requester ",[1269,1458,1459],{},"cannot be quietly brought back"," — a later email from that person won't silently re-create or re-identify them. Tickets your team worked on are ",[1269,1462,1463],{},"kept, but stripped of who they belonged to",", so your history stays intact without the personal data.",[1466,1467,1468],"blockquote",{},[1265,1469,1470,1471,1474,1475,1478,1479,1482],{},"⚠️ ",[1269,1472,1473],{},"Erasure is permanent."," Erasing a requester ",[1269,1476,1477],{},"cannot be undone or reversed",". Once it's done, the personal data is gone for good. Reach for ",[1269,1480,1481],{},"Merge"," instead when you're consolidating duplicates you want to keep.",[1260,1484,1486],{"id":1485},"️-quieter-safer-public-pages","🛡️ Quieter, Safer Public Pages",[1265,1488,1489],{},"We also tightened protection on the public-facing parts of Service Desk — the request form and portal sign-in — so bursts of automated or abusive traffic are throttled before they reach your team. There's nothing to configure; it just runs.",[1260,1491,1493],{"id":1492},"company-setup-smoothed-out","🏢 Company Setup, Smoothed Out",[1265,1495,1496,1497,1499],{},"The company dialog under ",[1269,1498,1352],{}," — where all of the portal settings above live — picked up three improvements of its own:",[1355,1501,1502,1521,1531],{},[1296,1503,1504,1507,1508,1511,1512,1516,1517,1520],{},[1269,1505,1506],{},"Email domains commit the way you'd expect."," Typing a domain and pressing ",[1269,1509,1510],{},"Tab",", or simply clicking away, now adds it to the list — not just pressing Enter. Domains are also normalized to lowercase as they're added, so ",[1513,1514,1515],"code",{},"Acme.COM"," and ",[1513,1518,1519],{},"acme.com"," can't sneak in as two entries.",[1296,1522,1523,1526,1527,1530],{},[1269,1524,1525],{},"Preview the portal in one click."," A new ",[1269,1528,1529],{},"Preview portal"," link on the company opens that company's portal in a new tab, so you can check the branding you just set exactly the way your customer will see it.",[1296,1532,1533,1536,1537,1540],{},[1269,1534,1535],{},"Upload a logo — or keep linking one."," The portal logo can now be ",[1269,1538,1539],{},"uploaded as an image file",", stored by DevStride, instead of only pasted as a URL to an image hosted elsewhere. The URL option is still there if that's how you work.",[1260,1542,1544],{"id":1543},"brand-colors-that-stay-readable","🎨 Brand Colors That Stay Readable",[1265,1546,1547,1548,1551],{},"Whatever primary color a company's portal is given, the portal now keeps it ",[1269,1549,1550],{},"readable",": brand colors are automatically adjusted to accessibility-contrast-safe (WCAG) variants wherever they back text and controls. Pick a very light brand color and the portal quietly renders a readable derivative of it — your brand still shows through, and nobody squints at an unreadable button.",[1265,1553,1554],{},"One fix in the same area: signing in to one company's portal no longer carries over to a different company's portal in the same browser. Each portal keeps its own sign-in state, cleanly separated.",[1265,1556,1557,1558,1566],{},"📚 Full guide: the new ",[1559,1560,1564],"a",{"href":1561,"rel":1562},"https://docs.devstride.com/service-desk/customer-support-portal",[1563],"nofollow",[1269,1565,449],{}," page in the Service Desk docs.",[1260,1568,1570],{"id":1569},"notifications-that-dont-get-lost","📬 Notifications That Don't Get Lost",[1265,1572,1573,1574,1577],{},"Email and Slack notifications now travel through a ",[1269,1575,1576],{},"durable delivery pipeline",": if the email or Slack provider stumbles, DevStride retries automatically until the notification lands — without ever sending it twice. There's nothing to configure; deliveries are simply more dependable.",[1466,1579,1580],{},[1265,1581,1582,1583,1586,1587,1590,1591,1594,1595,1598,1599,1602,1603,1606,1607,1610],{},"💡 ",[1269,1584,1585],{},"What's next:"," This release opens the door — sign-in and branding. Coming next is the experience ",[1269,1588,1589],{},"inside"," the portal: a ",[1269,1592,1593],{},"My Requests"," list, a full ",[1269,1596,1597],{},"conversation view"," so customers can follow and reply to their tickets, self-service ",[1269,1600,1601],{},"request submission",", and a ",[1269,1604,1605],{},"knowledge base",". Further out on the roadmap: service-level (",[1269,1608,1609],{},"SLA",") timers and more channels beyond email, like Slack and Microsoft Teams.",{"title":1612,"searchDepth":238,"depth":238,"links":1613},"",[1614,1620,1621,1622,1623,1624],{"id":1262,"depth":238,"text":1263,"children":1615},[1616,1617,1618,1619],{"id":1287,"depth":296,"text":1288},{"id":1341,"depth":296,"text":1342},{"id":1380,"depth":296,"text":1381},{"id":1422,"depth":296,"text":1423},{"id":1441,"depth":238,"text":1442},{"id":1485,"depth":238,"text":1486},{"id":1492,"depth":238,"text":1493},{"id":1543,"depth":238,"text":1544},{"id":1569,"depth":238,"text":1570},"The Customer Support Portal arrives — your customers can now sign in to a branded, passwordless self-service portal — plus a smoother company setup dialog with logo upload and portal preview, contrast-safe portal branding, more dependable notification delivery, and stronger privacy protections for erasing a requester.","md",[],{},true,{"title":1011,"description":1625},"ZxD9atTWBx3EH7gW0ylHD0IQ0i0O9QvebQ34lw1uako",[1633,1635],{"title":1015,"path":1016,"stem":1017,"description":1634,"children":-1},"A maintenance release: statuses with an emptied work-type restriction behave correctly again (un-blocking Service Desk auto-close for affected desks), status deletion gets a safety cap, cycle filters stop over-returning, and the Support Request form keeps its template.",{"title":1007,"path":1008,"stem":1009,"description":1636,"children":-1},"For API and MCP users: 'lane' is now 'status' across requests, responses, and MCP tools. Existing integrations keep working — legacy names are accepted through a deprecation window. Nothing changes in the app itself.",1785103760989]