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Notes",11,"/release-notes","08.release-notes",[1357,1361,1365,1369,1373,1377,1381,1385,1389,1393,1397,1401,1405,1409,1413,1417,1421,1425,1429,1433,1437,1441,1445,1449,1453,1457,1461,1465,1469,1473,1477,1481,1485,1489,1493,1497,1501,1505,1509,1513,1517,1521,1525,1529,1533,1537,1541,1545,1549,1553,1557,1561,1565,1569,1573,1577,1581,1585,1589,1593,1597,1601,1605,1609,1613,1617,1621,1625,1629,1633,1637,1641,1645,1649,1653,1657,1661,1665,1669,1673,1677,1681,1685,1689,1693],{"title":1358,"path":1359,"stem":1360},"2026-10-26","/release-notes/2026-10-26","08.release-notes/85.2026-10-26",{"title":1362,"path":1363,"stem":1364},"2026-10-18","/release-notes/2026-10-18","08.release-notes/84.2026-10-18",{"title":1366,"path":1367,"stem":1368},"2026-10-12","/release-notes/2026-10-12","08.release-notes/83.2026-10-12",{"title":1370,"path":1371,"stem":1372},"2026-10-03","/release-notes/2026-10-03","08.release-notes/82.2026-10-03",{"title":1374,"path":1375,"stem":1376},"2026-09-17","/release-notes/2026-09-17","08.release-notes/81.2026-09-17",{"title":1378,"path":1379,"stem":1380},"2026-09-13","/release-notes/2026-09-13","08.release-notes/80.2026-09-13",{"title":1382,"path":1383,"stem":1384},"2026-09-11","/release-notes/2026-09-11","08.release-notes/79.2026-09-11",{"title":1386,"path":1387,"stem":1388},"2026-09-01","/release-notes/2026-09-01","08.release-notes/78.2026-09-01",{"title":1390,"path":1391,"stem":1392},"2026-08-29","/release-notes/2026-08-29","08.release-notes/77.2026-08-29",{"title":1394,"path":1395,"stem":1396},"2026-08-27","/release-notes/2026-08-27","08.release-notes/76.2026-08-27",{"title":1398,"path":1399,"stem":1400},"2026-08-25","/release-notes/2026-08-25","08.release-notes/75.2026-08-25",{"title":1402,"path":1403,"stem":1404},"2026-08-22","/release-notes/2026-08-22","08.release-notes/74.2026-08-22",{"title":1406,"path":1407,"stem":1408},"2026-08-21","/release-notes/2026-08-21","08.release-notes/73.2026-08-21",{"title":1410,"path":1411,"stem":1412},"2026-08-17","/release-notes/2026-08-17","08.release-notes/72.2026-08-17",{"title":1414,"path":1415,"stem":1416},"2026-08-16","/release-notes/2026-08-16","08.release-notes/71.2026-08-16",{"title":1418,"path":1419,"stem":1420},"2026-08-14","/release-notes/2026-08-14","08.release-notes/70.2026-08-14",{"title":1422,"path":1423,"stem":1424},"2026-08-11","/release-notes/2026-08-11","08.release-notes/69.2026-08-11",{"title":1426,"path":1427,"stem":1428},"2026-08-07","/release-notes/2026-08-07","08.release-notes/68.2026-08-07",{"title":1430,"path":1431,"stem":1432},"2026-08-05","/release-notes/2026-08-05","08.release-notes/67.2026-08-05",{"title":1434,"path":1435,"stem":1436},"2026-08-01","/release-notes/2026-08-01","08.release-notes/66.2026-08-01",{"title":1438,"path":1439,"stem":1440},"2026-07-30","/release-notes/2026-07-30","08.release-notes/65.2026-07-30",{"title":1442,"path":1443,"stem":1444},"2026-07-28","/release-notes/2026-07-28","08.release-notes/64.2026-07-28",{"title":1446,"path":1447,"stem":1448},"2026-07-22","/release-notes/2026-07-22","08.release-notes/63.2026-07-22",{"title":1450,"path":1451,"stem":1452},"2026-07-19","/release-notes/2026-07-19","08.release-notes/62.2026-07-19",{"title":1454,"path":1455,"stem":1456},"2026-07-17","/release-notes/2026-07-17","08.release-notes/61.2026-07-17",{"title":1458,"path":1459,"stem":1460},"2026-07-15","/release-notes/2026-07-15","08.release-notes/60.2026-07-15",{"title":1462,"path":1463,"stem":1464},"2026-07-12","/release-notes/2026-07-12","08.release-notes/59.2026-07-12",{"title":1466,"path":1467,"stem":1468},"2026-07-11","/release-notes/2026-07-11","08.release-notes/58.2026-07-11",{"title":1470,"path":1471,"stem":1472},"2026-07-09","/release-notes/2026-07-09","08.release-notes/57.2026-07-09",{"title":1474,"path":1475,"stem":1476},"2026-07-07","/release-notes/2026-07-07","08.release-notes/56.2026-07-07",{"title":1478,"path":1479,"stem":1480},"2026-07-06","/release-notes/2026-07-06","08.release-notes/55.2026-07-06",{"title":1482,"path":1483,"stem":1484},"2026-07-02","/release-notes/2026-07-02","08.release-notes/54.2026-07-02",{"title":1486,"path":1487,"stem":1488},"2026-06-30","/release-notes/2026-06-30","08.release-notes/53.2026-06-30",{"title":1490,"path":1491,"stem":1492},"2026-06-17","/release-notes/2026-06-17","08.release-notes/52.2026-06-17",{"title":1494,"path":1495,"stem":1496},"2026-06-12","/release-notes/2026-06-12","08.release-notes/51.2026-06-12",{"title":1498,"path":1499,"stem":1500},"2026-05-29","/release-notes/2026-05-29","08.release-notes/50.2026-05-29",{"title":1502,"path":1503,"stem":1504},"2026-05-13","/release-notes/2026-05-13","08.release-notes/49.2026-05-13",{"title":1506,"path":1507,"stem":1508},"2026-04-29","/release-notes/2026-04-29","08.release-notes/48.2026-04-29",{"title":1510,"path":1511,"stem":1512},"2026-04-14","/release-notes/2026-04-14","08.release-notes/47.2026-04-14",{"title":1514,"path":1515,"stem":1516},"2026-04-09","/release-notes/2026-04-09","08.release-notes/46.2026-04-09",{"title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96},"2022-10-17","/release-notes/2022-10-17","08.release-notes/01.2022-10-17",{"title":1698,"path":1699,"target":1700},"API","https://api-docs.devstride.com/","_blank",{"id":1702,"title":515,"body":1703,"description":2185,"extension":2186,"links":2187,"meta":2188,"navigation":2189,"path":516,"seo":2190,"stem":517,"__hash__":2191},"docs/02.major-modules/05.service-desk/17.sending-from-your-own-domain.md",{"type":1704,"value":1705,"toc":2171},"minimark",[1706,1729,1732,1762,1765,1771,1776,1805,1809,1854,1909,1917,1922,1925,1968,1982,1986,2014,2018,2053,2056,2060,2063,2098,2101,2111,2120,2124,2138,2142,2152,2158,2162],[1707,1708,1709,1710,1714,1715,1719,1720,1724,1725,1728],"p",{},"By default, the email your Service Desk sends to customers (your replies, the \"we have received your request\" acknowledgement, status updates) comes from your ",[1711,1712,1713],"a",{"href":460},"channel address",", for example ",[1716,1717,1718],"code",{},"acme-support@in.devstride.com",". You can send it from an address on ",[1721,1722,1723],"strong",{},"your own domain"," instead, such as ",[1716,1726,1727],{},"support@yourcompany.com",", so customers see the address they already know.",[1707,1730,1731],{},"It takes three steps, all in settings:",[1733,1734,1735,1746,1756],"ol",{},[1736,1737,1738,1741,1742,1745],"li",{},[1721,1739,1740],{},"Add your domain"," on the ",[1721,1743,1744],{},"Sending Domains"," page and publish the DNS records DevStride shows you.",[1736,1747,1748,1751,1752,1755],{},[1721,1749,1750],{},"Pick a From address"," on that domain for a channel address once the domain reads ",[1721,1753,1754],{},"Verified",".",[1736,1757,1758,1761],{},[1721,1759,1760],{},"Send the forwarding test"," from the channel address, to prove mail sent to the new address comes back to DevStride.",[1707,1763,1764],{},"Customer email starts carrying the new From address only after all three are done.",[1766,1767,1770],"alert",{"title":1768,"type":1769},"Nothing changes unless you add a domain","info","This is optional. An organization that adds no sending domain keeps sending from its channel addresses exactly as before, and no DNS work is ever needed for that.",[1772,1773,1775],"h2",{"id":1774},"what-stays-the-same","What stays the same",[1777,1778,1779,1789,1795],"ul",{},[1736,1780,1781,1784,1785,1788],{},[1721,1782,1783],{},"Replies still thread."," Every email still carries a Reply-To on ",[1716,1786,1787],{},"in.devstride.com",", so when a customer clicks Reply, their answer lands on the same ticket as before. You don't change anything about your inbound mail.",[1736,1790,1791,1794],{},[1721,1792,1793],{},"Your forwarding rule stays."," Your support inbox keeps forwarding to the channel address. The forwarding test (below) checks exactly that.",[1736,1796,1797,1800,1801,1804],{},[1721,1798,1799],{},"The sender name stays."," The channel address's ",[1721,1802,1803],{},"Reply-From name"," is still the name customers see, now beside your own address.",[1772,1806,1808],{"id":1807},"add-a-sending-domain","Add a sending domain",[1733,1810,1811,1817,1843],{},[1736,1812,1813,1814,1755],{},"Open ",[1721,1815,1816],{},"Settings → Service Desk → Sending Domains",[1736,1818,1819,1820,1823,1824,1827,1828,1831,1832,1835,1836,1839,1840,1755],{},"Under ",[1721,1821,1822],{},"Add a domain",", enter a bare domain or subdomain you own, for example ",[1716,1825,1826],{},"yourcompany.com"," or ",[1716,1829,1830],{},"support.yourcompany.com"," (no ",[1716,1833,1834],{},"@",", ",[1716,1837,1838],{},"http://"," or path), and click ",[1721,1841,1842],{},"Add",[1736,1844,1845,1846,1849,1850,1853],{},"The domain appears with the DNS records to publish. Copy each ",[1721,1847,1848],{},"Name"," and ",[1721,1851,1852],{},"Value"," with the copy buttons beside them and add the records at your DNS provider.",[1855,1856,1857,1870],"table",{},[1858,1859,1860],"thead",{},[1861,1862,1863,1867],"tr",{},[1864,1865,1866],"th",{},"Record",[1864,1868,1869],{},"What it's for",[1871,1872,1873,1888],"tbody",{},[1861,1874,1875,1885],{},[1876,1877,1878,1881,1882],"td",{},[1721,1879,1880],{},"Three CNAME records"," marked ",[1721,1883,1884],{},"Required",[1876,1886,1887],{},"Prove to receiving mail servers that DevStride may send for your domain (DKIM). The domain verifies once all three are found.",[1861,1889,1890,1898],{},[1876,1891,1892,1881,1895],{},[1721,1893,1894],{},"One TXT record",[1721,1896,1897],{},"Suggested if you have no DMARC record",[1876,1899,1900,1901,1904,1905,1908],{},"A starter DMARC policy (",[1716,1902,1903],{},"v=DMARC1; p=none;",") at ",[1716,1906,1907],{},"_dmarc."," your domain. Skip it if your domain already publishes DMARC; don't add a second one.",[1766,1910,1913,1914,1916],{"title":1911,"type":1912},"A subdomain keeps your main domain's mail untouched","tip","The records only add to your DNS; they don't change how your existing mail is delivered. If your IT team prefers to keep the main domain's DNS separate, add a subdomain such as ",[1716,1915,1830],{}," and send from an address on it.",[1918,1919,1921],"h3",{"id":1920},"waiting-for-verification","Waiting for verification",[1707,1923,1924],{},"Each domain shows a status:",[1855,1926,1927,1937],{},[1858,1928,1929],{},[1861,1930,1931,1934],{},[1864,1932,1933],{},"Status",[1864,1935,1936],{},"Meaning",[1871,1938,1939,1949,1958],{},[1861,1940,1941,1946],{},[1876,1942,1943],{},[1721,1944,1945],{},"Waiting for DNS",[1876,1947,1948],{},"The records haven't been found yet. Verification usually completes within an hour and can take up to 72 hours.",[1861,1950,1951,1955],{},[1876,1952,1953],{},[1721,1954,1754],{},[1876,1956,1957],{},"The records are in place. Channel addresses can now be given a From address on this domain.",[1861,1959,1960,1965],{},[1876,1961,1962],{},[1721,1963,1964],{},"Not verified",[1876,1966,1967],{},"The records could not be verified. Any channel address using the domain sends from its channel address until they are, then switches back on its own.",[1707,1969,1970,1971,1974,1975,1978,1979,1755],{},"DevStride re-checks every domain ",[1721,1972,1973],{},"every hour",", and the row shows when it was ",[1721,1976,1977],{},"Last checked",". To check right away after publishing the records, click ",[1721,1980,1981],{},"Re-check",[1918,1983,1985],{"id":1984},"when-a-domain-cant-be-added","When a domain can't be added",[1777,1987,1988,1997,2008],{},[1736,1989,1990,1993,1994,1996],{},[1721,1991,1992],{},"A DevStride domain"," (such as ",[1716,1995,1787],{},") is refused: add a domain your organization owns.",[1736,1998,1999,2002,2003,2007],{},[1721,2000,2001],{},"A domain another organization has registered"," is refused with ",[2004,2005,2006],"em",{},"…is already registered by another organization."," A registration that never verifies stops holding the domain after 72 hours, so you can add it then.",[1736,2009,2010,2013],{},[1721,2011,2012],{},"Up to 10 sending domains"," per organization. Remove one you no longer use to add another.",[1772,2015,2017],{"id":2016},"send-a-channel-addresss-email-from-your-domain","Send a channel address's email from your domain",[1733,2019,2020,2030,2039],{},[1736,2021,1813,2022,2025,2026,2029],{},[1721,2023,2024],{},"Settings → Service Desk → Channel Addresses"," and click the ",[1721,2027,2028],{},"pencil"," on the address.",[1736,2031,1819,2032,2035,2036,1755],{},[1721,2033,2034],{},"From address",", choose your verified domain instead of ",[1721,2037,2038],{},"Shared address (in.devstride.com)",[1736,2040,2041,2042,2044,2045,2048,2049,2052],{},"Type the part before the ",[1716,2043,1834],{}," (for example ",[1716,2046,2047],{},"support",") and click ",[1721,2050,2051],{},"Save",". Letters, numbers, dots, hyphens and underscores are allowed.",[1707,2054,2055],{},"Only verified domains are offered. If you have none yet, the field says to verify one under Settings › Sending Domains first.",[1918,2057,2059],{"id":2058},"prove-forwarding-with-the-test-email","Prove forwarding with the test email",[1707,2061,2062],{},"Customers reply to the address they see, and some will write to it fresh. Before any customer email carries the new From address, DevStride checks that mail sent to it reaches your desk:",[1733,2064,2065,2075,2087],{},[1736,2066,2067,2068,2070,2071,1755],{},"Make sure your mailbox forwards mail for the new address (for example ",[1716,2069,1727],{},") to the channel address, the same forwarding rule you set up when you ",[1711,2072,2074],{"href":2073},"/major-modules/service-desk/email-channels#create-a-channel-address","created the channel address",[1736,2076,2077,2078,2048,2080,2083,2084,2086],{},"Reopen the channel address (",[1721,2079,2028],{},[1721,2081,2082],{},"Send test"," under ",[1721,2085,2034],{},". DevStride sends one test email to your new address.",[1736,2088,2089,2090,2093,2094,2097],{},"The dialog reads ",[2004,2091,2092],{},"Waiting for it to be forwarded back…"," while it waits, then ",[1721,2095,2096],{},"Forwarding confirmed"," with the date once the test email arrives back.",[1707,2099,2100],{},"From then on, customer email from this channel address is sent from your own address. The test email never becomes a ticket.",[1707,2102,2103,2104,2107,2108,1755],{},"If nothing comes back within about 15 minutes, the test lapses and the dialog says the address is ",[1721,2105,2106],{},"Not yet confirmed",". Fix the forwarding rule and click ",[1721,2109,2110],{},"Send test again",[1766,2112,2115,2116,2119],{"title":2113,"type":2114},"Changing the From address starts over","note","Saving a different From address, or switching back to ",[1721,2117,2118],{},"Shared address",", clears the forwarding confirmation. Customer email goes out from the channel address until the new address passes its own test.",[1772,2121,2123],{"id":2122},"if-a-domain-stops-verifying","If a domain stops verifying",[1707,2125,2126,2127,2129,2130,2133,2134,2137],{},"If your DNS records are removed or changed, the hourly check marks the domain ",[1721,2128,1964],{}," and every channel address using it falls back to sending from its channel address ",[1721,2131,2132],{},"within the hour",". Nothing is lost and replies keep threading. When the records are back and the domain verifies again, those channel addresses switch back to your own address ",[1721,2135,2136],{},"on their own",", with no need to repeat the forwarding test.",[1772,2139,2141],{"id":2140},"remove-a-sending-domain","Remove a sending domain",[1707,2143,2144,2145,2148,2149],{},"Click ",[1721,2146,2147],{},"Remove"," on the domain and confirm ",[2004,2150,2151],{},"Remove …? Channel addresses can no longer be given a From address on it.",[1707,2153,2154,2155,2157],{},"A domain still in use is refused, naming the channel addresses that send from it: change their ",[1721,2156,2034],{}," first, then remove the domain.",[1772,2159,2161],{"id":2160},"who-can-do-this","Who can do this",[1707,2163,2164,2165,2168,2169,1755],{},"Adding, re-checking and removing sending domains, choosing a channel address's From address and sending the forwarding test all need the ",[1721,2166,2167],{},"Manage Service Desk Settings"," permission, the same one that manages channel addresses. See ",[1711,2170,503],{"href":504},{"title":2172,"searchDepth":244,"depth":244,"links":2173},"",[2174,2175,2179,2182,2183,2184],{"id":1774,"depth":244,"text":1775},{"id":1807,"depth":244,"text":1808,"children":2176},[2177,2178],{"id":1920,"depth":306,"text":1921},{"id":1984,"depth":306,"text":1985},{"id":2016,"depth":244,"text":2017,"children":2180},[2181],{"id":2058,"depth":306,"text":2059},{"id":2122,"depth":244,"text":2123},{"id":2140,"depth":244,"text":2141},{"id":2160,"depth":244,"text":2161},"Send customer email from an address on your own domain, such as support@yourcompany.com, instead of the shared in.devstride.com address. Add and verify a sending domain, give a channel address a From on it, prove forwarding with one test email, and what happens if the domain stops verifying.","md",null,{},true,{"title":515,"description":2185},"mnITM3p3D0CZCgh4tYKYkqOz6NpkxHnHT_sX5aOMpXw",[2193,2195],{"title":511,"path":512,"stem":513,"description":2194,"children":-1},"Send finished work to a client company for sign-off. Their reviewers approve it or ask for changes in the customer portal, and the decision is recorded on the work item.",{"title":451,"path":524,"stem":525,"description":2196,"children":-1},"Templates capture a reusable tree of workstreams, work items, and sub-items so you can stamp out the same shape of work again and again — with the right owners, dates, and fields already in place.",1793171477622]