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Every place you already filter, sort, save views, and report on items understands tickets too.",[1195,1196,1198],"h2",{"id":1197},"the-support-filter","The Support filter",[1191,1200,1201,1202,1206,1207,1211,1212,1215],{},"Across the app's item tables and filter bars, a ",[1203,1204,1205],"strong",{},"Support"," filter lets you narrow to tickets (or exclude them). 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A few that teams find useful:",[1231,1278,1279,1285,1291],{},[1234,1280,1281,1284],{},[1203,1282,1283],{},"Unassigned tickets"," — what still needs an owner.",[1234,1286,1287,1290],{},[1203,1288,1289],{},"My open tickets"," — your personal queue.",[1234,1292,1293,1296],{},[1203,1294,1295],{},"A customer's requests"," — filtered to one company, for an account review.",[1298,1299,1302,1303,1307],"alert",{"title":1300,"type":1301},"Report on support like any work","tip","Because tickets flow through boards and cycles like other items, your existing reports — throughput, cycle time, cumulative flow, and the rest — work on support too. Filter a report to tickets to measure how your support queue is trending. See ",[1304,1305,370],"a",{"href":1306},"/measure-performance-reports",".",{"title":1309,"searchDepth":238,"depth":238,"links":1310},"",[1311,1312,1313,1314],{"id":1197,"depth":238,"text":1198},{"id":1225,"depth":238,"text":1226},{"id":1261,"depth":238,"text":1262},{"id":1268,"depth":238,"text":1269},"Because tickets are work items, you can find and report on support work anywhere in DevStride — filter by requester, company, or channel, and save the views you return to.","md",null,{},true,{"title":461,"description":1315},"S47nFqaTrDWoMXo2M1SjdQPdxLps3uvPPFqiPKsn59U",[1323,1325],{"title":457,"path":458,"stem":459,"description":1324,"children":-1},"Some inbound mail is held back for safety instead of becoming a ticket. The Suspended tab is where you review it and decide: recover or drop.",{"title":465,"path":466,"stem":467,"description":1326,"children":-1},"Service Desk access is governed by roles, just like the rest of DevStride. Four permissions control who can configure the desk, manage requesters, reply to customers, and reach the module at all — and explain why the module or a button can disappear.",1783015150846]