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Desk is an ",[1195,1196,1197],"strong",{},"opt-in"," module. Until an administrator enables it, the Service Desk nav item and its settings stay hidden. Turning it on is a single, reversible switch.",[1200,1201,1204,1205,1208,1209,1212,1213,1216,1217,1220,1221,1225],"alert",{"title":1202,"type":1203},"Who can enable it","info","Enabling and disabling Service Desk requires the ",[1195,1206,1207],{},"Manage Service Desk Settings"," permission (included in the ",[1195,1210,1211],{},"Owner",", ",[1195,1214,1215],{},"Admin",", and ",[1195,1218,1219],{},"Service Desk Agent"," roles). See ",[1222,1223,465],"a",{"href":1224},"/service-desk/permissions",".",[1227,1228,1230],"h2",{"id":1229},"turning-it-on","Turning it on",[1232,1233,1234,1242,1247,1253],"ol",{},[1235,1236,1237,1238,1241],"li",{},"Open ",[1195,1239,1240],{},"Settings"," from the bottom of the left-hand sidebar.",[1235,1243,1244,1245,1225],{},"Select ",[1195,1246,428],{},[1235,1248,1249,1250,1225],{},"On the Service Desk panel, click ",[1195,1251,1252],{},"Enable Service Desk",[1235,1254,1255],{},"Confirm in the dialog. Enablement is instant — no rebuild or sign-out needed.",[1191,1257,1258,1259,1261,1262,1264],{},"You can also enable it straight from the module: clicking ",[1195,1260,428],{}," in the sidebar before it's on shows a short \"Service Desk isn't enabled\" page with an ",[1195,1263,1252],{}," button for administrators. (Members without the settings permission see a note asking them to contact an administrator instead.)",[1191,1266,1267],{},[1268,1269],"img",{"alt":1270,"src":1271},"The Settings → Service Desk panel showing Service Desk is enabled, with the Disable Service Desk button.","/images/service-desk/settings-service-desk.png",[1227,1273,1275],{"id":1274},"what-enabling-switches-on","What enabling switches on",[1191,1277,1278],{},"Once enabled, the organization gains:",[1280,1281,1282,1301,1313],"ul",{},[1235,1283,1284,1285,1287,1288,1212,1291,1212,1294,1216,1297,1300],{},"The ",[1195,1286,428],{}," module in the sidebar, with its ",[1195,1289,1290],{},"Inbox",[1195,1292,1293],{},"Suspended",[1195,1295,1296],{},"Requesters",[1195,1298,1299],{},"Companies"," tabs.",[1235,1302,1284,1303,1306,1307,1310,1311,1225],{},[1195,1304,1305],{},"Settings → Service Desk"," area, where you manage ",[1195,1308,1309],{},"Channel Addresses"," and ",[1195,1312,453],{},[1235,1314,1315,1316,1319,1320,1323,1324,1327],{},"Ticket fields on work items — a ",[1195,1317,1318],{},"Requester",", a separate ",[1195,1321,1322],{},"Customer"," description, and the ",[1195,1325,1326],{},"Reply to customer / Internal note"," distinction on comments.",[1191,1329,1330,1331,1225],{},"Nothing starts receiving email yet — that begins only after you create a channel address and forward your inbox to it. See ",[1222,1332,441],{"href":1333},"/service-desk/email-channels",[1227,1335,1337],{"id":1336},"turning-it-off","Turning it off",[1191,1339,1340,1341,1343,1344,1347],{},"On the same ",[1195,1342,1305],{}," panel, click ",[1195,1345,1346],{},"Disable Service Desk"," and confirm.",[1191,1349,1350,1351,1354],{},"Disabling hides the module and stops new tickets from being created. It's a safe, reversible switch — your existing tickets, requesters, companies, and conversations are ",[1195,1352,1353],{},"not deleted",", and turning Service Desk back on restores access to all of it.",[1200,1356,1359,1360,1225],{"title":1357,"type":1358},"Disabling stops new intake","warning","While Service Desk is disabled, inbound email to your channel addresses no longer creates tickets. If you only need to pause one address rather than the whole module, remove or edit that channel address instead — see ",[1222,1361,441],{"href":1333},{"title":1363,"searchDepth":238,"depth":238,"links":1364},"",[1365,1366,1367],{"id":1229,"depth":238,"text":1230},{"id":1274,"depth":238,"text":1275},{"id":1336,"depth":238,"text":1337},"Service Desk ships off. An administrator turns it on once for the organization — here's how, what it switches on, and how to turn it back off.","md",null,{},true,{"title":437,"description":1368},"Xp9v-QiYkeU8TayTePfciajPUjvNhfqToORUBbKbwH4",[1376,1378],{"title":433,"path":434,"stem":435,"description":1377,"children":-1},"Service Desk turns customer emails into work items your team can triage, reply to, and track — without leaving DevStride. Here's what it is, why it exists, and the handful of ideas that make it click.",{"title":441,"path":442,"stem":443,"description":1379,"children":-1},"Create a support address, forward your inbox to it, and choose where new tickets land. Plus how replies are threaded, and exactly what happens when you remove a channel.",1783015150309]