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you start",[1369,1370,1371,1372,1376,1377,1380,1381,1384,1385,1388,1389,1393],"p",{},"You need the ",[1373,1374,1375],"strong",{},"Create knowledge-base articles"," permission to write, and ",[1373,1378,1379],{},"Publish knowledge-base articles"," to publish. If your role has the ",[1373,1382,1383],{},"Manage knowledge base"," template, you have both. If you cannot see the ",[1373,1386,1387],{},"New Article"," button, see ",[1390,1391,1392],"a",{"href":556},"Knowledge Base permissions",".",[1369,1395,1396],{},"This walkthrough takes about five minutes and ends with a live article you can verify from both sides.",[1398,1399],"hr",{},[1364,1401,1403],{"id":1402},"step-1-open-the-authoring-surface","Step 1 — Open the authoring surface",[1405,1406,1407,1418],"ol",{},[1408,1409,1410,1411,1413,1414,1417],"li",{},"Click ",[1373,1412,521],{}," in the left navigation. This opens the ",[1373,1415,1416],{},"Library",", your team's reading room.",[1408,1419,1410,1420,1423],{},[1373,1421,1422],{},"Manage articles"," at the top right.",[1369,1425,1426,1427,1430,1431,1434],{},"You are now on the authoring surface. If your organization has never written an article, you will see ",[1373,1428,1429],{},"No articles yet"," and a ",[1373,1432,1433],{},"Write your first article"," button — you can start from there instead of step 2.",[1364,1436,1438],{"id":1437},"step-2-create-the-draft","Step 2 — Create the draft",[1369,1440,1410,1441,1393],{},[1373,1442,1387],{},[1369,1444,1445,1446,1449],{},"DevStride creates the draft immediately and opens it in the full-page editor. It is called ",[1373,1447,1448],{},"Untitled article"," until you name it.",[1451,1452,1455],"alert",{"title":1453,"type":1454},"The draft is already saved","note","The article exists the moment you click the button — there is no unsaved, in-limbo state to lose. If you close the tab right now, the draft is waiting for you on the Manage list.",[1364,1457,1459],{"id":1458},"step-3-write-it","Step 3 — Write it",[1369,1461,1462,1465,1466,1469],{},[1373,1463,1464],{},"Title"," — click the title field at the top and replace ",[1467,1468,1448],"em",{},". Keep it specific and phrased the way a reader would search for it. \"Reset a forgotten password\" beats \"Password policy\" if resetting is what people actually come looking for.",[1369,1471,1472,1475],{},[1373,1473,1474],{},"Body"," — click into the editor below and write. It is the same rich-text editor used for item descriptions, so the formatting, keyboard shortcuts, and image pasting all behave the way you are used to. You can paste or drag images straight in.",[1369,1477,1478,1481],{},[1373,1479,1480],{},"Watch the save indicator"," beside the title. It tells you exactly where you stand:",[1483,1484,1485,1498],"table",{},[1486,1487,1488],"thead",{},[1489,1490,1491,1495],"tr",{},[1492,1493,1494],"th",{},"It says",[1492,1496,1497],{},"Meaning",[1499,1500,1501,1512,1522,1532],"tbody",{},[1489,1502,1503,1509],{},[1504,1505,1506],"td",{},[1373,1507,1508],{},"Saved",[1504,1510,1511],{},"Everything is written to the server.",[1489,1513,1514,1519],{},[1504,1515,1516],{},[1373,1517,1518],{},"Saving...",[1504,1520,1521],{},"A save is in flight.",[1489,1523,1524,1529],{},[1504,1525,1526],{},[1373,1527,1528],{},"Title required",[1504,1530,1531],{},"The title is empty, so nothing is being saved. Type a title.",[1489,1533,1534,1539],{},[1504,1535,1536],{},[1373,1537,1538],{},"Save failed",[1504,1540,1541],{},"The last save did not go through. Check your connection; your text is still on screen.",[1369,1543,1544],{},"Saving is automatic and debounced — it fires shortly after you stop typing, not on every keystroke.",[1451,1546,1549,1550,1552],{"title":1547,"type":1548},"Title required means you are not being saved","warning","An article must have a title between 1 and 300 characters. While the title is blank, DevStride deliberately refuses to save the body rather than storing an untitled article. If you see ",[1373,1551,1528],{},", give it a title before you write anything you would hate to retype.",[1364,1554,1556],{"id":1555},"step-4-file-it-into-a-category","Step 4 — File it into a category",[1369,1558,1559,1560,1563,1564,1563,1567,1569,1570,1573],{},"The right-hand rail is divided into four panels — ",[1373,1561,1562],{},"Status & lifecycle",", ",[1373,1565,1566],{},"Audience",[1373,1568,639],{},", and (once published) ",[1373,1571,1572],{},"URL",". You will use all four before you are done.",[1369,1575,1576,1577,1579,1580,1583],{},"Open ",[1373,1578,639],{}," and set ",[1373,1581,1582],{},"Category"," to where the article belongs.",[1369,1585,1586,1587,1590,1591,1393],{},"If you have not built any categories yet, leave it alone — the article becomes ",[1373,1588,1589],{},"Uncategorized",", which is a perfectly valid home. You can file it later, and you can build your category tree once you have a sense of what you are actually writing. See ",[1390,1592,1593],{"href":536},"Organizing with categories",[1364,1595,1597],{"id":1596},"step-5-choose-who-it-is-for","Step 5 — Choose who it is for",[1369,1599,1600,1601,1603,1604,1607],{},"In the ",[1373,1602,1566],{}," panel of the rail, set ",[1373,1605,1606],{},"Visibility",":",[1609,1610,1611,1617],"ul",{},[1408,1612,1613,1616],{},[1373,1614,1615],{},"Portal (customers)"," — customers may read it, once it is published.",[1408,1618,1619,1622,1623],{},[1373,1620,1621],{},"Internal (members only)"," — only your team, ever. You will see the hint ",[1467,1624,1625],{},"\"Internal articles never appear on your customer portal.\"",[1369,1627,1628,1629,1631],{},"New articles default to ",[1373,1630,1615],{},", so if this article is internal, change it now rather than after publishing.",[1451,1633,1636,1637,1640,1641,1643,1644,1647],{"title":1634,"type":1635},"Check the category, not just the article","caution","If you filed the article into a category whose audience is ",[1373,1638,1639],{},"Internal",", the article stays hidden from customers no matter what you set here. That is intentional, and the category tree shows an ",[1373,1642,1639],{}," badge so you can spot it. The ",[1390,1645,1646],{"href":540},"audience page"," explains the rule in full.",[1369,1649,1650,1651,1654,1655,1658,1659,1662],{},"If you want the article restricted to particular customer companies rather than all of them, click ",[1373,1652,1653],{},"Edit"," next to ",[1373,1656,1657],{},"Companies"," and choose them. Leave it as ",[1373,1660,1661],{},"All companies"," if everyone should see it.",[1364,1664,1666],{"id":1665},"step-6-publish","Step 6 — Publish",[1369,1668,1410,1669,1672,1673,1675],{},[1373,1670,1671],{},"Publish"," in the ",[1373,1674,1562],{}," panel.",[1369,1677,1678],{},"The first time you publish an article, DevStride asks you to confirm and shows the URL it is about to create:",[1680,1681,1682],"blockquote",{},[1369,1683,1684,1687],{},[1373,1685,1686],{},"Publish article","\nThis article will be published with the URL slug \"reset-a-forgotten-password\". If that slug is already taken, a numbered variant (e.g. \"reset-a-forgotten-password-2\") is used instead.",[1369,1689,1410,1690,1692],{},[1373,1691,1671],{}," to confirm.",[1369,1694,1695],{},"Three things happen:",[1405,1697,1698,1708,1717],{},[1408,1699,1700,1701,1430,1704,1707],{},"The state chip changes to ",[1373,1702,1703],{},"published",[1373,1705,1706],{},"Published {date}"," line appears.",[1408,1709,1710,1711,1713,1714,1716],{},"The article gets a permanent ",[1373,1712,1572],{}," slug — shown in a new ",[1373,1715,1572],{}," panel in the rail.",[1408,1718,1719],{},"It becomes readable immediately. There is no build, cache, or republish step.",[1451,1721,1724,1725,1728,1729,1732,1733,1393],{"title":1722,"type":1723},"The slug is minted once and then it is yours","tip","The slug comes from the title, but it is frozen at first publish. Renaming the article later does ",[1373,1726,1727],{},"not"," change the URL, so links you have shared keep working. You can change it deliberately with ",[1373,1730,1731],{},"Change URL"," — see ",[1390,1734,1735],{"href":544},"The article lifecycle and URLs",[1364,1737,1739],{"id":1738},"step-7-confirm-your-readers-can-see-it","Step 7 — Confirm your readers can see it",[1369,1741,1742],{},"This is the step people skip, and it is the one that catches mistakes.",[1369,1744,1745,1748,1749,1752,1753,1756,1757,1759,1760,1762],{},[1373,1746,1747],{},"Check the team side."," Click ",[1373,1750,1751],{},"← Manage articles",", then ",[1373,1754,1755],{},"← Browse articles"," to reach the Library. Your article should be listed. If you marked it internal, it carries an ",[1373,1758,1639],{}," badge here — that badge is your confirmation that customers are ",[1467,1761,1727],{}," seeing it.",[1369,1764,1765,1768,1769,1771],{},[1373,1766,1767],{},"Check the customer side."," Back in the editor, look under the slug in the ",[1373,1770,1572],{}," panel. If you see:",[1680,1773,1774],{},[1369,1775,1776],{},[1373,1777,1778],{},"Live on your customer portal",[1369,1780,1781,1782,1785,1786,1789],{},"then the article genuinely is reachable by customers — it is published, marked for the portal, and no category is hiding it. If that line is ",[1467,1783,1784],{},"absent"," on an article you meant to publish externally, something is blocking it. Work through ",[1390,1787,1788],{"href":540},"Who can see an article"," to find which of the three gates is closed.",[1451,1791,1793,1794,1797,1798,1802],{"title":1792,"type":1454},"Why there is no View on portal link","A portal URL belongs to a ",[1467,1795,1796],{},"company"," (",[1799,1800,1801],"code",{},"/portal/\u003Ccompany-slug>/kb/\u003Carticle-slug>","). An article shared with several companies therefore has several addresses and no single canonical one, so the editor tells you it is live rather than linking you somewhere arbitrary. To see exactly what a customer sees, open the portal as that company.",[1398,1804],{},[1364,1806,1808],{"id":1807},"what-to-do-next","What to do next",[1369,1810,1811,1814],{},[1373,1812,1813],{},"Keep writing."," Repeat steps 2–6. Once you have a handful of articles, patterns emerge and you will know what your categories should be.",[1369,1816,1817,1820,1821,1393],{},[1373,1818,1819],{},"Then organize."," Build the category tree around the articles you actually wrote, not the ones you imagined writing. See ",[1390,1822,1593],{"href":536},[1369,1824,1825,1828,1829,1832,1833,1836],{},[1373,1826,1827],{},"Retiring something later."," Use ",[1373,1830,1831],{},"Unpublish"," to pull an article back to draft while keeping its URL reserved, or ",[1373,1834,1835],{},"Archive"," to retire it for good. Neither deletes anything.",[1364,1838,1840],{"id":1839},"quick-reference","Quick reference",[1483,1842,1843,1853],{},[1486,1844,1845],{},[1489,1846,1847,1850],{},[1492,1848,1849],{},"To do this",[1492,1851,1852],{},"Go here",[1499,1854,1855,1865,1873,1887,1898,1911,1922,1933],{},[1489,1856,1857,1860],{},[1504,1858,1859],{},"Write a new article",[1504,1861,1862,1863],{},"Manage articles → ",[1373,1864,1387],{},[1489,1866,1867,1870],{},[1504,1868,1869],{},"Change the title or body",[1504,1871,1872],{},"The article editor (saves automatically)",[1489,1874,1875,1878],{},[1504,1876,1877],{},"File it in a category",[1504,1879,1880,1881,1883,1884,1886],{},"Editor rail → ",[1373,1882,639],{}," → ",[1373,1885,1582],{},", or drag the row onto a category",[1489,1888,1889,1892],{},[1504,1890,1891],{},"Make it customer-facing",[1504,1893,1880,1894,1883,1896],{},[1373,1895,1566],{},[1373,1897,1606],{},[1489,1899,1900,1903],{},[1504,1901,1902],{},"Limit it to certain companies",[1504,1904,1880,1905,1883,1907,1883,1909],{},[1373,1906,1566],{},[1373,1908,1657],{},[1373,1910,1653],{},[1489,1912,1913,1916],{},[1504,1914,1915],{},"Publish it",[1504,1917,1880,1918,1883,1920],{},[1373,1919,1562],{},[1373,1921,1671],{},[1489,1923,1924,1927],{},[1504,1925,1926],{},"Change its URL",[1504,1928,1880,1929,1883,1931],{},[1373,1930,1572],{},[1373,1932,1731],{},[1489,1934,1935,1938],{},[1504,1936,1937],{},"Take it down",[1504,1939,1940,1942,1943,1945],{},[1373,1941,1831],{}," (back to draft) or ",[1373,1944,1835],{}," (retire)",{"title":1947,"searchDepth":242,"depth":242,"links":1948},"",[1949,1950,1951,1952,1953,1954,1955,1956,1957,1958],{"id":1366,"depth":242,"text":1367},{"id":1402,"depth":242,"text":1403},{"id":1437,"depth":242,"text":1438},{"id":1458,"depth":242,"text":1459},{"id":1555,"depth":242,"text":1556},{"id":1596,"depth":242,"text":1597},{"id":1665,"depth":242,"text":1666},{"id":1738,"depth":242,"text":1739},{"id":1807,"depth":242,"text":1808},{"id":1839,"depth":242,"text":1840},"A step-by-step walkthrough: create a draft, write it, file it, choose an audience, publish it, and confirm your readers can see it.","md",null,{},true,{"title":531,"description":1959},"r2cDvRb_u3l7bVh4489PIZwvyYkhPdnKv0PtyFXyj7M",[1967,1969],{"title":527,"path":528,"stem":529,"description":1968,"children":-1},"Write articles once and publish them to your team, your customers, or both — with categories, audience controls, and a searchable help center.",{"title":535,"path":536,"stem":537,"description":1970,"children":-1},"Build the category tree your readers navigate — creating, nesting, reordering, filing articles, and what happens when you delete a category.",1786842452652]