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This is the single most important thing to understand about the Knowledge Base, and it has ",[1498,1499,1500],"a",{"href":540},"its own page",[1502,1503,1504,1520],"table",{},[1505,1506,1507],"thead",{},[1508,1509,1510,1514,1517],"tr",{},[1511,1512,1513],"th",{},"Setting",[1511,1515,1516],{},"Question it answers",[1511,1518,1519],{},"Applies to",[1521,1522,1523,1547,1565,1577],"tbody",{},[1508,1524,1525,1531,1544],{},[1526,1527,1528],"td",{},[1382,1529,1530],{},"State",[1526,1532,1533,1534,1537,1538,1537,1540,1543],{},"Is it finished? (",[1470,1535,1536],{},"draft"," / ",[1470,1539,1433],{},[1470,1541,1542],{},"archived",")",[1526,1545,1546],{},"Everyone",[1508,1548,1549,1554,1562],{},[1526,1550,1551],{},[1382,1552,1553],{},"Visibility",[1526,1555,1556,1557,1537,1560,1543],{},"Is it for customers, or team-only? (",[1470,1558,1559],{},"Portal",[1470,1561,1445],{},[1526,1563,1564],{},"Customers",[1508,1566,1567,1572,1575],{},[1526,1568,1569],{},[1382,1570,1571],{},"Category audience",[1526,1573,1574],{},"Is the section it lives in customer-facing?",[1526,1576,1564],{},[1508,1578,1579,1584,1590],{},[1526,1580,1581],{},[1382,1582,1583],{},"Companies",[1526,1585,1586,1589],{},[1439,1587,1588],{},"Which"," customer companies may read it?",[1526,1591,1564],{},[1369,1593,1594],{},"Your team's Library ignores visibility, category audience, and companies entirely — members see everything published. Those three settings exist to control the customer side.",[1364,1596,1598],{"id":1597},"a-tour-in-one-paragraph","A tour in one paragraph",[1369,1600,1601,1602,1605,1606,1609,1610,1613],{},"You click ",[1382,1603,1604],{},"New Article"," and get a draft called ",[1439,1607,1608],{},"Untitled article",". You type a title and body; it saves as you go. You file it into a category, choose whether it is for customers or internal only, and click ",[1382,1611,1612],{},"Publish"," — which mints a permanent URL slug. From then on it appears in your team's Library immediately, and on your customers' Help center if you pointed it at them. Later you can unpublish it back to a draft, or archive it when it is no longer relevant. Nothing is ever deleted.",[1364,1615,1617],{"id":1616},"where-to-go-next","Where to go next",[1376,1619,1620,1628,1636,1644,1652,1660,1668],{},[1379,1621,1622,1627],{},[1382,1623,1624],{},[1498,1625,1626],{"href":532},"Write and publish your first article"," — the step-by-step walkthrough. Start here if you have never used the module.",[1379,1629,1630,1635],{},[1382,1631,1632],{},[1498,1633,1634],{"href":536},"Organizing with categories"," — building the tree your readers navigate.",[1379,1637,1638,1643],{},[1382,1639,1640],{},[1498,1641,1642],{"href":540},"Who can see an article"," — visibility, the category audience clamp, and company sharing. Read this before you publish anything sensitive.",[1379,1645,1646,1651],{},[1382,1647,1648],{},[1498,1649,1650],{"href":544},"The article lifecycle and URLs"," — draft, published, archived, and how slugs work.",[1379,1653,1654,1659],{},[1382,1655,1656],{},[1498,1657,1658],{"href":548},"Searching and browsing"," — how readers find things, and how ranking works.",[1379,1661,1662,1667],{},[1382,1663,1664],{},[1498,1665,1666],{"href":552},"The customer Help center"," — what your customers actually experience.",[1379,1669,1670,1675],{},[1382,1671,1672],{},[1498,1673,1674],{"href":556},"Knowledge Base permissions"," — who can write, publish, and curate.",[1364,1677,1679],{"id":1678},"what-version-1-does-not-do-yet","What version 1 does not do yet",[1369,1681,1682],{},"Worth knowing up front so you can plan around it:",[1376,1684,1685,1691,1709,1715,1721],{},[1379,1686,1687,1690],{},[1382,1688,1689],{},"No version history."," Articles do not keep revisions, and there is no way to see what changed or roll back. Treat a published article as the single current copy.",[1379,1692,1693,1696,1697,1700,1701,1704,1705,1708],{},[1382,1694,1695],{},"No per-category permissions."," Knowledge Base permissions apply across the whole module. A category's ",[1439,1698,1699],{},"audience"," controls who can ",[1382,1702,1703],{},"read"," it on the portal, but it does not control who can ",[1382,1706,1707],{},"edit"," it.",[1379,1710,1711,1714],{},[1382,1712,1713],{},"No article templates."," Every article starts from a blank editor.",[1379,1716,1717,1720],{},[1382,1718,1719],{},"No delete."," Archiving is how you retire an article. This is deliberate — a published URL that suddenly 404s is worse than one that quietly stops being listed.",[1379,1722,1723,1726],{},[1382,1724,1725],{},"No bulk actions."," Filing, publishing, and audience changes are one article at a time.",{"title":1728,"searchDepth":242,"depth":242,"links":1729},"",[1730,1731,1736,1737,1738,1739],{"id":1366,"depth":242,"text":1367},{"id":1413,"depth":242,"text":1414,"children":1732},[1733,1734,1735],{"id":1421,"depth":300,"text":1422},{"id":1452,"depth":300,"text":1453},{"id":1465,"depth":300,"text":1466},{"id":1492,"depth":242,"text":1493},{"id":1597,"depth":242,"text":1598},{"id":1616,"depth":242,"text":1617},{"id":1678,"depth":242,"text":1679},"Write articles once and publish them to your team, your customers, or both — with categories, audience controls, and a searchable help center.","md",null,{},true,{"title":527,"description":1740},"f7Pk-k3S_hHYoKvwjuWMvmkQqzzZLByRwjhbDaLlrNk",[1748,1750],{"title":517,"path":518,"stem":519,"description":1749,"children":-1},"Why a template says Needs attention, which configuration changes repair a template automatically and which only flag it, and the limits a template must stay inside.",{"title":531,"path":532,"stem":533,"description":1751,"children":-1},"A step-by-step walkthrough: create a draft, write it, file it, choose an audience, publish it, and confirm your readers can see it.",1786842441859]