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review comments are for",[1511,1512,1513],"p",{},"Review comments let your team discuss an article where it is written. A reviewer can point at a wrong step, ask the author a question, or suggest a better title, and the conversation stays with the article instead of in chat or email.",[1511,1515,1516,1517,1521,1522,1525],{},"Comments live in the ",[1518,1519,1520],"strong",{},"article editor",". Every comment starts as an ",[1518,1523,1524],{},"internal note",": internal notes never appear in the Library, on the customer portal, or in anything a customer receives.",[1511,1527,1528,1529,1532,1533,1536,1537,1540,1541,1544,1545,1549],{},"The same panel also holds the conversation with customers when an article allows it. Members who hold ",[1518,1530,1531],{},"Send Public Replies"," can choose ",[1518,1534,1535],{},"Public comment"," instead of ",[1518,1538,1539],{},"Internal note",", and customers can comment from the portal; their comments carry a ",[1518,1542,1543],{},"Customer"," badge here. See ",[1546,1547,1548],"a",{"href":581},"Customer comments on articles",".",[1551,1552,1555,1556,1559,1560,1563,1564,1567,1568,1549],"alert",{"title":1553,"type":1554},"Turn it on by granting a permission","info","In an established organization, nobody except the ",[1518,1557,1558],{},"Owner"," (and Admins in organizations created since the permission shipped) can comment until an administrator grants ",[1518,1561,1562],{},"Comment on knowledge-base articles"," to a role. Grant ",[1518,1565,1566],{},"Moderate knowledge-base article comments"," as well to people who should be able to tidy up anyone's comments. See ",[1546,1569,1570],{"href":577},"Knowledge Base permissions",[1506,1572,1574],{"id":1573},"the-comments-panel","The Comments panel",[1511,1576,1577,1578,1581,1582,1585,1586,1589,1590,1549],{},"Open an article from ",[1518,1579,1580],{},"Manage articles",". The ",[1518,1583,1584],{},"Comments"," panel sits in the right-hand rail, below ",[1518,1587,1588],{},"History",". Its heading counts the threads still open, for example ",[1518,1591,1592],{},"Comments (2 open)",[1511,1594,1595],{},"Three buttons at the top choose which threads to list:",[1597,1598,1599,1606,1612],"ul",{},[1600,1601,1602,1605],"li",{},[1518,1603,1604],{},"Open"," — threads still waiting on someone. This is the default.",[1600,1607,1608,1611],{},[1518,1609,1610],{},"Resolved"," — threads that have been dealt with.",[1600,1613,1614,1617],{},[1518,1615,1616],{},"All"," — both.",[1511,1619,1620,1621,1624],{},"Threads read oldest first. Click ",[1518,1622,1623],{},"Load more"," at the bottom to see older pages.",[1511,1626,1627],{},"Anyone who can open the article in the editor can read its comments.",[1506,1629,1631],{"id":1630},"writing-a-comment","Writing a comment",[1511,1633,1634,1635,1639,1640,1643,1644,1647],{},"Type in the box at the bottom of the panel (",[1636,1637,1638],"em",{},"Add a comment...",") and click ",[1518,1641,1642],{},"Comment",". Each comment starts a thread; click ",[1518,1645,1646],{},"Reply"," on a comment to answer inside its thread.",[1511,1649,1650,1651,1653,1654,1657,1658,1661,1662,1665],{},"To write, you need ",[1518,1652,1562],{}," and at least ",[1518,1655,1656],{},"Can comment"," on the article (the level every member has unless the article's ",[1546,1659,1660],{"href":569},"sharing"," says otherwise). If you are missing the permission, the panel says ",[1636,1663,1664],{},"Commenting needs the Comment on knowledge-base articles permission."," Archived articles cannot take new comments.",[1511,1667,1668],{},"You can edit or delete your own comments, and react to anyone's, just as on a work item.",[1506,1670,1672],{"id":1671},"mentions-and-notifications","Mentions and notifications",[1511,1674,1675,1676,1679],{},"Type ",[1518,1677,1678],{},"@"," and a name to mention a teammate. DevStride notifies:",[1597,1681,1682,1689,1696],{},[1600,1683,1684,1685,1688],{},"the article's ",[1518,1686,1687],{},"author",", when someone starts a new thread on their article (under their own preference for comments on things they created);",[1600,1690,1691,1692,1695],{},"anyone you ",[1518,1693,1694],{},"@mention",";",[1600,1697,1698,1699,1702,1703,1706,1707,1710],{},"on a reply, the person who ",[1518,1700,1701],{},"started the thread",", everyone who ",[1518,1704,1705],{},"replied"," before, and people ",[1518,1708,1709],{},"mentioned"," in it.",[1511,1712,1713],{},"Notifications arrive in the app and by email, Slack, or Microsoft Teams according to each person's notification settings. Following one opens the article editor at that comment. Nobody is notified about an article they cannot read.",[1511,1715,1716],{},"The panel also updates live: comments others post, edit, or delete appear while you have the article open.",[1506,1718,1720],{"id":1719},"resolving-a-thread","Resolving a thread",[1511,1722,1723,1724,1727,1728,1731,1732,1735,1736,1739,1740,1743],{},"When a thread has been dealt with, click ",[1518,1725,1726],{},"Resolve"," under it. A resolved thread folds down to one line, ",[1636,1729,1730],{},"Resolved by"," name ",[1636,1733,1734],{},"·"," when, with ",[1518,1737,1738],{},"Expand"," to read it again and ",[1518,1741,1742],{},"Reopen"," to put it back in the open list.",[1511,1745,1746,1747,1749],{},"The person who started the thread can resolve and reopen it. Holders of ",[1518,1748,1566],{}," can resolve and reopen any thread.",[1511,1751,1752,1753,1755,1756,1759],{},"On ",[1518,1754,1580],{},", an article with unresolved threads shows a chip such as ",[1518,1757,1758],{},"3 open"," beside its title, so authors can see at a glance which articles have feedback waiting.",[1506,1761,1763],{"id":1762},"reviewers-who-do-not-write-articles","Reviewers who do not write articles",[1511,1765,1766,1767,1769,1770,1772,1773,1776,1777,1779],{},"You can give someone ",[1518,1768,1562],{}," without any authoring permission. They can open ",[1518,1771,1580],{}," and the editor, including other members' drafts they can read, so they can review an article before it is published. The editor shows the article to them read-only, with the note ",[1636,1774,1775],{},"You can read and comment on this article, but not edit it."," Only the ",[1518,1778,1584],{}," panel is active for them.",[1506,1781,1783],{"id":1782},"moderating-comments","Moderating comments",[1511,1785,1786,1787,1789],{},"Holders of ",[1518,1788,1566],{}," can edit, delete, resolve, and reopen anyone's comments on articles they can see. Moderating comments on work items is a separate permission and does not reach article comments.",{"title":1791,"searchDepth":244,"depth":244,"links":1792},"",[1793,1794,1795,1796,1797,1798,1799],{"id":1508,"depth":244,"text":1509},{"id":1573,"depth":244,"text":1574},{"id":1630,"depth":244,"text":1631},{"id":1671,"depth":244,"text":1672},{"id":1719,"depth":244,"text":1720},{"id":1762,"depth":244,"text":1763},{"id":1782,"depth":244,"text":1783},"Leave threaded review feedback on a knowledge-base article in its editor, mention teammates, and resolve threads once they are dealt with.","md",null,{},true,{"title":572,"description":1800},"In4MZN21I2UuVWEyA6A4En1Gdic37yarzYixTLIS5tc",[1808,1810],{"title":568,"path":569,"stem":570,"description":1809,"children":-1},"Decide which members of your organization can read, comment on, or edit each knowledge-base article and category — and how articles follow their category.",{"title":576,"path":577,"stem":578,"description":1811,"children":-1},"The six Knowledge Base permissions, the Manage knowledge base role template, and exactly which controls each one unlocks.",1791315535651]